Quarantined Items not working

Jeffry Bilder wrote:

> I was running Maia 1.0 for a while and was having a
problem where none
> of my messages were sitting in my quarantine for any of
my users.  I use
> to have a full quarantine where I would select which
messages were bad /
> good and update the settings per user.  Even after
upgrading to 1.0.1,
> it still doesn’t work.  Any help would be much
appreciated.

If nothing was being quarantined, a few possibilities come
to mind:

(1) Possibly you're running amavisd-new instead of
amavisd-maia--i.e.
the wrong "amavisd".  Maia includes its own
specially-modified version
of amavisd-new called amavisd-maia, which must be used if
you want to be
able to take advantage of Maia's features.  If you
mistakenly installed
amavisd-new first, perhaps, you may still have an old
amavisd from that
distribution that's getting started instead of the new one
you should be
using.

(2) It's also possible that what you've got is an
address-rewriting
issue, with your upstream MTA rewriting the e-mail addresses
before
relaying the mail to amavisd-maia, such that they don't
match any of the
addresses that Maia knows about.  See
<https://secure.renaissoft.com/maia/wiki/Addresses>
for tips on how to
diagnose and correct this problem.

(3) It could also be that you've got spam-filtering
disabled, since this
is the default condition that Maia ships with.  All
filtering is
disabled by default in order to ensure that inserting Maia
into a
working mail system doesn't suddenly produce surprising
behaviour to
users who don't know about its existence.  You (as
superadmin) need to
manually enable the filtering options at the global level
first (i.e.
the System Default), then add the domains Maia should
process mail for
(which inherit the System Default settings and may need to
be tweaked a
bit from there).  New user accounts then inherit their
settings from the
domain defaults, and the users themselves can tweak them
from there.

-- 
Robert LeBlanc <rjlrenaissoft.com>
Renaissoft, Inc.
Maia Mailguard <http://www.maiamail
guard.com/>


_______________________________________________
Maia-users mailing list
Maia-usersrenaissoft.com
http://www.renaissoft.com/mailman/listinfo/maia-users

Robert LeBlanc wrote:
> Jeffry Bilder wrote:
> 
> 
>>I was running Maia 1.0 for a while and was having a
problem where none
>>of my messages were sitting in my quarantine for any
of my users.  I use
>>to have a full quarantine where I would select which
messages were bad /
>>good and update the settings per user.  Even after
upgrading to 1.0.1,
>>it still doesn’t work.  Any help would be much
appreciated.
> 
> 
> If nothing was being quarantined, a few possibilities
come to mind:
> 
> (1) Possibly you're running amavisd-new instead of
amavisd-maia--i.e.
> the wrong "amavisd".  Maia includes its own
specially-modified version
> of amavisd-new called amavisd-maia, which must be used
if you want to be
> able to take advantage of Maia's features.  If you
mistakenly installed
> amavisd-new first, perhaps, you may still have an old
amavisd from that
> distribution that's getting started instead of the new
one you should be
> using.
> 
> (2) It's also possible that what you've got is an
address-rewriting
> issue, with your upstream MTA rewriting the e-mail
addresses before
> relaying the mail to amavisd-maia, such that they
don't match any of the
> addresses that Maia knows about.  See
> <https://secure.renaissoft.com/maia/wiki/Addresses>
for tips on how to
> diagnose and correct this problem.
> 
> (3) It could also be that you've got spam-filtering
disabled, since this
> is the default condition that Maia ships with.  All
filtering is
> disabled by default in order to ensure that inserting
Maia into a
> working mail system doesn't suddenly produce
surprising behaviour to
> users who don't know about its existence.  You (as
superadmin) need to
> manually enable the filtering options at the global
level first (i.e.
> the System Default), then add the domains Maia should
process mail for
> (which inherit the System Default settings and may need
to be tweaked a
> bit from there).  New user accounts then inherit their
settings from the
> domain defaults, and the users themselves can tweak
them from there.

(4) As an e-mail from Burton Windle just reminded me, it's
also possible
that you haven't configured your upstream MTA to redirect
its mail to
amavisd-maia.  See the appropriate README.* file for your
MTA, from the
amavisd-new documentation (included in the Maia distribution
under
"reference/amavisd-new-2.2.1/README_FILES"):

For Postfix:
<http://www.ijs.si/software/amavisd/README.postfix.txt&g
t;

For Sendmail:
<http://www.ijs.si/software/amavisd/README.sendmai
l-dual.txt>

For Exim:
<http://www.ijs.si/software/amavisd/README.exim_v4.txt&g
t;

-- 
Robert LeBlanc <rjlrenaissoft.com>
Renaissoft, Inc.
Maia Mailguard <http://www.maiamail
guard.com/>


_______________________________________________
Maia-users mailing list
Maia-usersrenaissoft.com
http://www.renaissoft.com/mailman/listinfo/maia-users