I've checked the web interface and it's gone, however I did
get some more
details. I figured out the corresponding ID tags from
amavis and the
maia_mail table, so I was able to lookup any quarantined
emails without the
DB timing out...(thanks for indexing!)
It looks like the user clicked on the Release/Whitelist in
the digest,
according to the http logs, but it failed to log them in
apparently and
didn't actually rescue the email. The user then clicked on
confirm all
remaining items a few minutes later, which did successfully
log in and
confirm everything, and I assume also deleted the legit
quarantined email.
I later found out the user added the whitelist entry
manually after the
fact, which is what threw me off in the first place.
I've had to click on a link a few times in the Digest to get
it to login
successfully, not sure why, just seems every now and then
the links will
fail to properly login. Guess I need to make the Digest
more specific and
put a warning about it failing to login and confirm, etc.
Sorry to be so long winded.... So at this point I'm not
sure if this truly
is operator error, which I'm leaning towards now, or
something quirky with
my install. I'm running 1.01 on FC5.
-----Original Message-----
From: David Morton [mailto:mortonda dgrmm.net]
Sent: Friday, July 20, 2007 10:07 AM
To: Nathan Surginer
Cc: maia-usersrenaissoft.com
Subject: Re: [Maia-users] Release/Whitelist from Quarantine
Digest
Disappears?
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
On Jul 20, 2007, at 9:01 AM, Nathan Surginer wrote:
> Hi,
>
> I have a user that clicked the Release/Whitelist link
in the Spam
> Quarantine
> Digest to rescue a legit email. The email address was
added to their
> whitelist; however the email was never rescued and sent
through.
> I've had a
> few other users mention something about this happening
but figured
> it was
> user error until I researched this particular incident.
I've tried
> searching in the maia_mail table for the email, but
every query I
> run on
> that table (in phpmyadmin) times out before it
completes. The
> table is
> 2.2Gigs.
>
> Can anyone guide me in the right direction on how to
research
> this? I'm
> still fairly new to the inner workings of Maia in
regards to the
> DB, spam
> quarantine, and tokens, etc.
Can you rescue from the web interface? What version of
Maia?
David Morton
Maia Mailguard http://www.maiamailguard
.com
mortondadgrmm.net
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