Message banned for one recipient

I have one customer who is still on 1.0.0 (haven't had time
to upgrade them).  This problem has happened at least twice
that I'm aware of.

A sender sends a message to 6 recipients in the company.  5
recipients receive the message, and for ONE recipient only,
maia blocks the message as "winmail.dat".  The
sender is on the whitelist, but of course that doesn't pass
the blocked message through anyway.  I'm not sure if the
recipient received a "blocked" notification - he's
probably one to ignore those kinds of things.  He found out
about the message when one of the other recipients did a
"reply to all" and was upset (of course) that he
didn't receive the message.  He is not a
"hands-on" person, and never checks his quarantine
himself, but relies on the administrator to do so.

So, I guess my question is, why would only one of these
recipients get a blocked message?  My first reaction is that
the sending server is somehow breaking this message up into
6 separate messages (and it indeed looks that way from the
log), rather than passing it as one message to the domain
and having the final mail server distribute the message to
the recipients, and somehow in this process it's messing
things up.

Other than allowing ALL dat files (which I'd prefer not to
do), can anyone think of a way to avoid this problem for
this recipient?

Thanks.

Danita



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Well, WE don't use Outlook or Outlook Express at all
<yuck> <g>!  But the sender does apparently.  Is
there some setting the sender can change to help to avoid
this?

Thanks.

Danita
 
 
>>> "Michiel van den Berg"
<mvdbergmooy.nl> 07/23/07 7:23 AM >>> 
Winmail.dat messages have to do with an outlook to
outlook-express
incompatibility with the RTF message format, some outlook
express users
get it right but others get the mail as winmail.dat solution
is. Don't
use outlook-express !!

-----Oorspronkelijk bericht-----
Van: maia-users-bouncesrenaissoft.com
[mailto:maia-users-bouncesrenaissoft.com] Namens
Danita Zanre
Verzonden: maandag 23 juli 2007 14:47
Aan: Maia
Onderwerp: [Maia-users] Message banned for one recipient

I have one customer who is still on 1.0.0 (haven't had time
to upgrade
them).  This problem has happened at least twice that I'm
aware of.

A sender sends a message to 6 recipients in the company.  5
recipients
receive the message, and for ONE recipient only, maia blocks
the message
as "winmail.dat".  The sender is on the whitelist,
but of course that
doesn't pass the blocked message through anyway.  I'm not
sure if the
recipient received a "blocked" notification - he's
probably one to
ignore those kinds of things.  He found out about the
message when one
of the other recipients did a "reply to all" and
was upset (of course)
that he didn't receive the message.  He is not a
"hands-on" person, and
never checks his quarantine himself, but relies on the
administrator to
do so.

So, I guess my question is, why would only one of these
recipients get a
blocked message?  My first reaction is that the sending
server is
somehow breaking this message up into 6 separate messages
(and it indeed
looks that way from the log), rather than passing it as one
message to
the domain and having the final mail server distribute the
message to
the recipients, and somehow in this process it's messing
things up.

Other than allowing ALL dat files (which I'd prefer not to
do), can
anyone think of a way to avoid this problem for this
recipient?

Thanks.

Danita



_______________________________________________
Maia-users mailing list
Maia-usersrenaissoft.com
http://www.renaissoft.com/mailman/listinfo/maia-users

_______________________________________________
Maia-users mailing list
Maia-usersrenaissoft.com
http://www.renaissoft.com/mailman/listinfo/maia-users