Re: Message banned for one recipient

Thanks - I guess the perplexing part though is why it only
affects the one user - maybe he has everyone else in his
address book setup to receive plain text, and this one user
was set for RTF - in any event I'll pass the word on to the
customer and see if they can get the sender to fix it -
since he's actually part of their company working
"remotely" they should be able to get him to deal
with it 

Thanks.

Danita

>>> Ed <edeasent.net> 07/23/07 7:35 AM
>>> 
Hi,

Winmail.dat files are created by outlook and using
"rich text" formatting of the email.  Have the
lookout user switch to html or plain text formatting and the
problem goes away.  TNEF formatting of email is a m$
proprietary thing and only lookout and exchange understand
it.  As far as I know o/e doesn't do TNEF as asserted below,
only lookout and exchange.

HTH
--Ed

Danita Zanre wrote:

Well, WE don't use Outlook or Outlook Express at all
<yuck> <g>!  But the sender does apparently.  Is
there some setting the sender can change to help to avoid
this?

Thanks.

Danita

"Michiel van den Berg" <mvdbergmooy.nl> ( mailto:mvdbergmooy.nl ) 07/23/07 7:23 AM
>>> 
            Winmail.dat messages have to do with an outlook
to outlook-express
incompatibility with the RTF message format, some outlook
express users
get it right but others get the mail as winmail.dat solution
is. Don't
use outlook-express !!

-----Oorspronkelijk bericht-----
Van: maia-users-bouncesrenaissoft.com[mailto:maia-users-bouncesrenaissoft.com] Namens Danita Zanre
Verzonden: maandag 23 juli 2007 14:47
Aan: Maia
Onderwerp: [Maia-users] Message banned for one recipient

I have one customer who is still on 1.0.0 (haven't had time
to upgrade
them).  This problem has happened at least twice that I'm
aware of.

A sender sends a message to 6 recipients in the company.  5
recipients
receive the message, and for ONE recipient only, maia blocks
the message
as "winmail.dat".  The sender is on the whitelist,
but of course that
doesn't pass the blocked message through anyway.  I'm not
sure if the
recipient received a "blocked" notification - he's
probably one to
ignore those kinds of things.  He found out about the
message when one
of the other recipients did a "reply to all" and
was upset (of course)
that he didn't receive the message.  He is not a
"hands-on" person, and
never checks his quarantine himself, but relies on the
administrator to
do so.

So, I guess my question is, why would only one of these
recipients get a
blocked message?  My first reaction is that the sending
server is
somehow breaking this message up into 6 separate messages
(and it indeed
looks that way from the log), rather than passing it as one
message to
the domain and having the final mail server distribute the
message to
the recipients, and somehow in this process it's messing
things up.

Other than allowing ALL dat files (which I'd prefer not to
do), can
anyone think of a way to avoid this problem for this
recipient?

Thanks.

Danita

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Re: Message banned for one recipient

Thread: Re: Message banned for one recipient