Comments on tutorial deleted

I got a reaction (e-mail) on this tutorial that I wrote on
plone.org [1] and 
when I went to the page to reply, I found that the comment
was deleted. 
Along with some 5 other comments on the tutorial, which I
found rather 
useful to have.

Anyone have an idea on how this could have happened?


Daniel


[1] 
http://plone.
org/documentation/tutorial/benefit-now-from-using-genericset
up-and-zope-3-technologies


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Daniel Nouri wrote:
> I got a reaction (e-mail) on this tutorial that I wrote
on plone.org [1] and 
> when I went to the page to reply, I found that the
comment was deleted. 
> Along with some 5 other comments on the tutorial, which
I found rather 
> useful to have.
> 
> Anyone have an idea on how this could have happened?

Some reasons why some comments get sometimes zapped:

* Sometimes those comments end up full of junk. Silly
questions and so,
which nobody will mind if they're weeded out.

* Pointing out errors. If the error has been fixed (often
with a
"thanks" as a reply to the original comment), it
is good to zap both
comments.

I myself often only apply the second reason.


BUT: if you found those comments useful, they probably don't
fall in one
of those categories. Perhaps someone was over-eager on the
documentation
sprint?


I can't find any information in the undo log, either, btw.
(I checked 
both the main tuturial folder and the actual tutorial
pages).


Reinout

-- 
Reinout van Rees  - Programmer at http://zestsoftware.nl/
http://vanrees.org/weblog/
     mailto:reinoutvanrees.org
"White space, the opposite of black hole?" --
Joris slob


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Reinout van Rees wrote:
> Daniel Nouri wrote:
>> I got a reaction (e-mail) on this tutorial that I
wrote on plone.org [1] and 
>> when I went to the page to reply, I found that the
comment was deleted. 
>> Along with some 5 other comments on the tutorial,
which I found rather 
>> useful to have.
>>
>> Anyone have an idea on how this could have
happened?
> 
> Some reasons why some comments get sometimes zapped:
> 
> * Sometimes those comments end up full of junk. Silly
questions and so,
> which nobody will mind if they're weeded out.
> 
> * Pointing out errors. If the error has been fixed
(often with a
> "thanks" as a reply to the original comment),
it is good to zap both
> comments.

Yes, I've been removing comments to the tutorial before
after fixing errors 
or incorporating suggestions that they pointed out. 
Actually the only 
comment that you see there that's left is the least useful
one from what I 
remember.  (It's about a very specific and unrelated problem
with testing.)

The comment that I wanted to reply to originally was from 3
days ago.  And 
it's gone, too.

> BUT: if you found those comments useful, they probably
don't fall in one
> of those categories. Perhaps someone was over-eager on
the documentation
> sprint?

Maybe it's vandalism?  Or a bug -- anyone seen this before?


Daniel


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On Fri, 08 Jun 2007 14:27:38 -0700, Daniel Nouri  
<daniel.nourigmail.com> wrote:

> I got a reaction (e-mail) on this tutorial that I wrote
on plone.org [1]  
> and
> when I went to the page to reply, I found that the
comment was deleted.
> Along with some 5 other comments on the tutorial, which
I found rather
> useful to have.
>
> Anyone have an idea on how this could have happened?

I regularly remove comments that seem to be outdated or that
devolve into  
discussions that are better done elsewhere. While I don't
know about your  
tutorial in particular, this is a pretty common thing to do
among the  
documentation team. Erroneous deletions happen sometimes, of
course.

Once we have some bandwidth to work on PHC again, I want to
make it much  
clearer that the comments are not for general help, and
point them to the  
proper resources instead. There is indeed a valid use case
of asking  
questions about the content itself, but at the moment, 90%
of the comments  
are from people that ask there instead of going to the
lists.

There's also the persistent bug that makes it impossible for
the owner of  
a tutorial to delete comments on his own material, which
doesn't reinforce  
the read comment -> incorporate changes -> remove
commment cycle.

-- 
Alexander Limi · http://limi.net


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On Fri, 08 Jun 2007 15:49:26 -0700, Daniel Nouri  
<daniel.nourigmail.com> wrote:

> Maybe it's vandalism?  Or a bug -- anyone seen this
before?

Nah, it's probably just somebody being a bit over-eager to
clean up the  
comments. If there was something valuable there, we have
backups and could  
potentially go back a few days.

-- 
Alexander Limi · http://limi.net


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Alexander Limi wrote:
> On Fri, 08 Jun 2007 14:27:38 -0700, Daniel Nouri  
>> Anyone have an idea on how this could have
happened?
> 
> I regularly remove comments that seem to be outdated or
that devolve into  
> discussions that are better done elsewhere. While I
don't know about your  
> tutorial in particular, this is a pretty common thing
to do among the  
> documentation team. Erroneous deletions happen
sometimes, of course.

I realize it's overhead, but ideally I would like to be
contacted before
comments are removed.

What if I wanted to incorporate a comment into the tutorial
itself, but I 
didn't have the time to do so yet?  What if I don't consider
positive 
feedback spam?

In this case, the clean-up was done more than sloppily.  The
only comment 
left is about some guy's typo.


Daniel


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On Sat, 09 Jun 2007 05:12:38 -0700, Daniel Nouri  
<daniel.nourigmail.com> wrote:

> I realize it's overhead, but ideally I would like to be
contacted before
> comments are removed.

OK. A better solution would be to update the mail that the
system sends  
out, so you have a copy in the notification mail as extra
security. The  
documentation list should also get a copy of any
notification mail,  
similar to what Poi does (i.e. you should be able to set a
mailing list  
address on the PHC root object, and that list will get BCCed
on any  
comment).

> In this case, the clean-up was done more than sloppily.
 The only comment
> left is about some guy's typo.

Yup, accidents happen. Sorry about that.

-- 
Alexander Limi · http://limi.net


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