Matthias,
One way to do it if you have the same customers over and
over is to add
these individuals to your Mantis system. Not to use it but
just to
receive emails on status "resolved" or when the
bug/issue is being updated.
If the customers are always new, then, you can create an
external page
using MantisConnect as a web service (easy installation ,
just add
another folder to your Mantis directory) and use as is or
modify
AnonyMantis (it has submit and check status functionality)
to meet your
needs. Using AnonyMantis (which is a plain HTML page form)
you can let
the external customers enter the issues without having to
log in to
Mantis and they can also check the status of these issues at
any time.
This are just two alternatives to your issue. The third one
is to modify
the code to be able to add a second email.
I am not an expert in Mantis. Maybe there are another few
options out there.
Good luck,
Gabriel
Help with Mantis wrote:
> Hi,
>
> is it somehow possible to add a 3rd party email address
that will receive
> notifications etc. on a perticular bug?
>
> The idea behind this: we are using Mantis internally.
So our customers
> cannot
> report any bug directly. Instead our developers/support
enter the
> issues in
> the Mantis system. Keeping our customers up to date is
done by hand.
> Because
> we do not want to add a new Mantis user for every
customer reporting a
> bug,
> it would be nice to add the customers email address per
issue. So the
> customer will recieve the Mantis emails but does not
need direct
> access to
> Mantis.
>
> Is this already possible? Or am I missing something?
> Should I add it as a feature request?
>
> Matthias
>
>
>
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