Live Update Problem

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Starting yesterday, on my home machine (Windows XP), I
noticed that I can 
no longer get Symantec Live Update to work.  When I click on
the 'Live 
Update' button, I *immediately* get this message:

    Initializing...
    Unable to connect to host
    LU1814: LiveUpdate could not retrieve the catalog
    file of available Symantec product and component
    updates. Please verify that you are able to connect
    to the Internet and run LiveUpdate again.

I checked my (Symantec) firewall and even ran the special
script at the 
Symantec site that's supposed to clean up possibly corrupt
AV files 
corresponding to this problem (i.e., LU1814).  Also, running
Ethereal on 
my machine, I see no indication that any attempt is being
made to connect 
to the network after I click the Live Update button.

The date shown on my Virus Definitions File is 6/20/2006; 
i.e., that's 
apparently the last time my scheduled downloads succeeded.

Has anyone else been seeing this problem?

I'm running Symantec Client security with the recent
patches applied. 
The version of Symantec AV is 10.1.0.401.

Thanks.

Mike

____________________________________________________________
_____________
Mike Friedman                        System and Network
Security
mikefack.Berkeley.EDU               2484 Shattuck Avenue
1-510-642-1410                       University of
California at Berkeley
http://socrates.b
erkeley.edu/~mikef  http://security.berkeley
.edu
____________________________________________________________
_____________

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At 12:09 PM -0700 7/3/06, Mike Friedman wrote:
>Starting yesterday, on my home machine (Windows XP), I
noticed that 
>I can no longer get Symantec Live Update to work.  When
I click on 
>the 'Live Update' button, I *immediately* get this
message:
>
>    Initializing...
>    Unable to connect to host
>    LU1814: LiveUpdate could not retrieve the catalog
>    file of available Symantec product and component
>    updates. ...

   The Symantec Knowledge Base article that addresses this
issue is:

   "Error: "LiveUpdate could not get the list of
updates. LiveUpdate could
   not retrieve the catalog file . . ."
   http://service1.symantec.com/SUPPORT/s
haredtech.nsf/docid/2000071709543913

Aron Roberts
Information Services and Technology

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Mike Friedman wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> 
> Starting yesterday, on my home machine (Windows XP), I
noticed that I 
> can no longer get Symantec Live Update to work.  When I
click on the 
> 'Live Update' button, I *immediately* get this
message:
> 
>    Initializing...
>    Unable to connect to host
>    LU1814: LiveUpdate could not retrieve the catalog
>    file of available Symantec product and component
>    updates. Please verify that you are able to connect
>    to the Internet and run LiveUpdate again.
> 
> I checked my (Symantec) firewall and even ran the
special script at the 
> Symantec site that's supposed to clean up possibly
corrupt AV files 
> corresponding to this problem (i.e., LU1814).  Also,
running Ethereal on 
> my machine, I see no indication that any attempt is
being made to 
> connect to the network after I click the Live Update
button.
> 
> The date shown on my Virus Definitions File is
6/20/2006;  i.e., that's 
> apparently the last time my scheduled downloads
succeeded.
> 
> Has anyone else been seeing this problem?

This happened to a neighbor of mine yesterday who was
running Norton
Internet Security. I couldn't figure it out but I didn't
spend a lot of time on it because this machine had been
infected many times with virii and spyware. I just
uninstalled
Norton and installed the GrisAv so he wasn't surfing naked.

Jon

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