stubborn symantec security client

HI All,

We have a machine that was running the security client
version 9 on Windows 
XP Sp2.
The program will not fully uninstall using add/remove
programs, the remove 
tool or the manual uninstall process.  It appears to be
uninstalled as the 
services are no longer present and the icons are gone but
the updated 
version will not install.  It pretends it's going to, takes
a short cut 
part way along and declares that it is installed.  Short of
reinstallng the 
whole OS are there any other suggestions?

thanks,
Paul

Paul Garnett
M.C.S.E.
Internal Computing Support
Communication and Network Services
University of California at Berkeley

pgarnettberkeley.edu
510-643-3396 desk
510-919-9921 cell



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Hi Paul,

Paul Garnett wrote:

> uninstalled as the services are no longer present and
the icons are gone 
> but the updated version will not install.  It pretends
it's going to, 

It sounds like you may possibly want to follow this course:

   1) Enable detailed logging for the installation as per
this KB article:

http://service1.symantec.com/SUPPO
RT/ent-security.nsf/ppfdocs/1999060918102448

   2) Open a case with Platinum Support via Roger Rosenblum
and include 
the contents of the MSI log file.

--Karl

======
> takes a short cut part way along and declares that it
is installed.  
> Short of reinstallng the whole OS are there any other
suggestions?

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Paul,

I had forwarded you the NONAV.EXE utility the other day, but
I have 
not heard back from
you if that utility worked?????

Roger

At 11:22 PM 7/6/2006, Karl R. Grose wrote:
>Hi Paul,
>
>Paul Garnett wrote:
>
>>uninstalled as the services are no longer present
and the icons are 
>>gone but the updated version will not install.  It
pretends it's going to,
>
>It sounds like you may possibly want to follow this
course:
>
>   1) Enable detailed logging for the installation as
per this KB article:
>
>http://service1.symantec.com/SUPPO
RT/ent-security.nsf/ppfdocs/1999060918102448
>
>   2) Open a case with Platinum Support via Roger
Rosenblum and 
> include the contents of the MSI log file.
>
>--Karl
>
>======
>>takes a short cut part way along and declares that
it is installed.
>>Short of reinstallng the whole OS are there any
other suggestions?
>
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>
>For information about Micronet, including subscribing to
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>about upcoming meetings, please visit the Micronet Web
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><http://micronet.be
rkeley.edu/>.


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I'd like to put in another good word for NoNAV. I've been
having
install/uninstall problems with SCS since the beginning, and
these brute
force tools are often neccessary.

I started with an older NoNAV from Berkeley, but I got much
better results
when I dug up version 1.19 on some other school's server.
I'm happy that
Roger has given us 2.49, and I hope that later updates will
be posted as
available.

In the tough cases (an regardless of instructions), I start
with NoNAV,
and then follow it with SymNRT (aka Norton Uninstall Tool),
including the
reg hack and the MSI cleanup associated with the latter.
NoNAV may need to
be run in Safe Mode.

It would be easy to believe that these troublesome programs
(SCS) should
be thrown off the island, but much of the blame must go to
Microsoft's
Installer.

-tc


On Fri, 7 Jul 2006, Roger Rosenblum wrote:

> Paul,
>
> I had forwarded you the NONAV.EXE utility the other
day, but I have
> not heard back from
> you if that utility worked?????
>
> Roger
>
> At 11:22 PM 7/6/2006, Karl R. Grose wrote:
> >Hi Paul,
> >
> >Paul Garnett wrote:
> >
> >>uninstalled as the services are no longer
present and the icons are
> >>gone but the updated version will not install. 
It pretends it's going to,
> >
> >It sounds like you may possibly want to follow this
course:
> >
> >   1) Enable detailed logging for the installation
as per this KB article:
> >
> >http://service1.symantec.com/SUPPO
RT/ent-security.nsf/ppfdocs/1999060918102448
> >
> >   2) Open a case with Platinum Support via Roger
Rosenblum and
> > include the contents of the MSI log file.
> >
> >--Karl
> >
> >======
> >>takes a short cut part way along and declares
that it is installed.
> >>Short of reinstallng the whole OS are there any
other suggestions?
> >
>
>--------------------------------------------------------
----------------

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