calmail qouta/can't delete

Good Day,

We've seen a couple of instances where a user exceeds their
calmail quota 
and when they attempt to delete messages through the web
interface they 
receive an error message "could not complete request-
account full" (or 
something to that effect).

Is there any simple way of dealing with this?

Bill Doyle
I-House


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I seem to recall that squirrel mail defaults to deleting by
moving to  
the trash box; you then have to choose "delete"
to purge the trash  
box.  There may not be enough room to move to trash in the
first place.

Might be a setting you can change in squirrel mail
preferences --  
delete instantly, or something like that.  Or, set the pop
client to  
"leave on server" for fewer days, and re-check
mail once.

Good luck!
-Greg

On Jul 18, 2006, at 12:41 PM, William Doyle wrote:

> Good Day,
>
> We've seen a couple of instances where a user exceeds
their calmail  
> quota and when they attempt to delete messages through
the web  
> interface they receive an error message "could
not complete  
> request- account full" (or something to that
effect).
>
> Is there any simple way of dealing with this?
>
> Bill Doyle
> I-House
>
>
>
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rkeley.edu/>.
>


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On Jul 18, 2006, at 12:50 PM, Greg Merritt wrote:

> you then have to choose "delete" to purge
the trash box.

Make that "choose 'purge' to purge the DELETED
box"...

-Greg

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Hi Bill,

There is really no easy way to do this. I believe you are
receiving this 
error because when you attempt to delete an piece of email
from any 
folder that is NOT the Trash folder, the system is actually
doing the 
following:

1. making a copy of the email in Trash
2. deleting the original email

Obviously, if you are close to the quota, you will get an
error message 
if you attempt to "delete" your email (moving it
to the Trash folder). 
If you are stuck at this spot, I would suggest:

1. Deleting everything in the Trash folder (when you delete
from the 
Trash folder, you really are deleting from your account)
2. Try deleting mail from non-Trash folder that are smaller
in size (you 
may be getting the error because you are deleting a piece of
email that 
has large attachments; thus, it is hitting the quota)

Other helpful suggestions, such as setting your Trash (and
possibly 
Sent) folders to delete email automatically after xxx
days/weeks/months 
will certainly help you keep your quota down without your
actively 
managing your emails.

CalMail folks - I don't think there is a way to do this,
but perhaps 
something can be done so that if email is being moved from
an account to 
the Trash folder, this would not count against the quota. Or
some other 
setup so that there is a way to delete an email directly
from a 
non-Trash folder into oblivion (as oppose to the Trash
folder).

Hope this helps.

Kevin Chan

Systems Administrator
Educational Technology Services
University of California, Berkeley



William Doyle wrote:
> Good Day,
>
> We've seen a couple of instances where a user exceeds
their calmail 
> quota and when they attempt to delete messages through
the web 
> interface they receive an error message "could
not complete request- 
> account full" (or something to that effect).
>
> Is there any simple way of dealing with this?
>
> Bill Doyle
> I-House
>
>
>
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------------
> The following was automatically added to this message
by the list server:
>
> For information about Micronet, including subscribing
to
> or unsubscribing from its mailing list and finding out
> about upcoming meetings, please visit the Micronet Web
site:
> <http://micronet.be
rkeley.edu/>.

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On Jul 18, 2006, at 1:20 PM, Kevin Chan wrote:

> CalMail folks - I don't think there is a way to do
this, but  
> perhaps something can be done so that if email is being
moved from  
> an account to the Trash folder, this would not count
against the  
> quota. Or some other setup so that there is a way to
delete an  
> email directly from a non-Trash folder into oblivion
(as oppose to  
> the Trash folder).


This does seem like it would make sense... but, then, of
course, we  
might just want to rename it "the long-term archiving
of large  
messages" folder.

-Greg


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