Hi Beth,
At 12:18 -0800 2006-02-27, Beth Muramoto wrote:
>I have users who are using Macs, Panther OSX version
10.3.9 and
>Eudora version 6.2.3 who are having intermittent
problems where
>their eudora will hang for a very long time before it
downloads
>their mail from our mail server.
An issue that first I encountered about a year ago sounds
similar
enough that it's worth sharing:
> I've recently experienced several instances, under
Mac OS X
>10.3.9, where Eudora became completely unresponsive,
typically right
>after the Task Progress dialog indicated that new
messages were
>being received.
>
> I couldn't type into a new message window or click
another mailbox
>window, and if I switched out of Eudora to the Finder,
other
>applications were responsive, but I couldn't switch
back to Eudora.
>
> In each of these instances, the Activity Monitor
indicated that
>Eudora was using between 45% and 75% of CPU.
>
> On a hunch, I disabled Norton AntiVirus 10.0's
Auto-Protect.
>Instantly the 'unresponsive' Eudora application
responded to a past
>mouse click and came to the foreground.
If NAV's Auto-Protect feature appears to be the source
of this
issue, here is a suggestion for a longer-term workaround
which - to
my knowledge - should still provide them with full on-access
protection whenever a mailware-containing file is opened, in
email
attachments and otherwise: your users might try adding both
the
"Cache Folder" and "Delivery Folder"
within their Eudora Folder to
the list of SafeZones in NAV's Auto-Protect preferences.
Aron Roberts
Workstation Software Support Group
P.S. I'd be especially curious to know if this problem is
occurring
only on dual-processor Macs ... in at least one other
context, NAV
Auto-Protect has been reported to have had issues when
running in
that environment: <http:
//www.macintouch.com/biblio.html#oct24>,
which may or may not have some commonality with the issue
described
above.
------------------------------------------------------------
------------
The following was automatically added to this message by the
list server:
For information about Micronet, including subscribing to
or unsubscribing from its mailing list and finding out
about upcoming meetings, please visit the Micronet Web site:
<http://micronet.be
rkeley.edu/>.
|