Andre,
You will have to make sure he is logged on as the
administrator. I
would try to uninstall all of the Norton products on the
computer,
including the one that came with the computer and then
re-install.
Hope this helps.
Norton Removal Tool (if you have problems):
http://service1.symantec.com/
SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&docid=
2005092709200113&nsf=sharedtech.nsf&view=docid
Remove Norton page:
http://ser
vice1.symantec.com/Support/sharedtech.nsf/docid/200702092312
4413?Open&src=symsug_us&docid=2005092709200113&n
sf=sharedtech.nsf&view=docid
Another place to find out about removal:
http://www.neowin.net/index.php?act=view&id=37406
The only other way is to hack the registry, but this is not
advised
if you have not done it before.
Best,
Roy
At 02:18 PM 4/10/2007, Andre Porter wrote:
>I'm supporting someone who took the plunge and performed
an update install
>of Vista Business over Win XP Pro SP2. Unfortunately,
the individual didn't
>uninstall SCS first, so now he gets messages saying he
doesn't have
>permission to modify the Symantec software. Add/Remove
program will not
>remove SCS and he can update to Symantec AntiVirus 10.2
(Vista) because it
>says Symantec Antivirus is already installed. I tried
the NoNav (early
>adopters) tool on the C B site, but no luck.
>
>Computer: Macbook 2GH, 2GB running Parallels VM set for
Vista (Vista install
>looks OK except for this problem)
>
>Any thoughts? I'm trying to avoid the manual uninstall
requiring all the
>manual registry edits.
>
>Sorry for the cross post, but I since a Mac and
Parallels was used...
>
>Thanks,
>
>Andre
>
>Andre Porter
>Administrative Specialist
>UC Berkeley Retirement Center
>2 Boalt Hall #7200
>Berkeley, CA 94720
>
>Ph: 510.642.5461
>Fx: 510.643.1460
>E: asporterberkeley.edu
>Web: http://thecenter.berkel
ey.edu
>----
>Go Bears!
>http://www.calbears.com
>
>
>
>
>
>
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u/
Roy A. Baril
Director of Technology
U. C. Berkeley Graduate School of Journalism
121 North Gate Hall
Berkeley, CA. 94720
(510) 643-9215
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