Eudora crashing

I believe version 7.0.1 (the now current version on
software.berkeley.edu) has alleviated some of the crashing
problems people were experiencing.

Our support contract with Qualcomm requires campus users to
use one of
the designated campus contacts, of which I am one. I have
previously
reported such crashing problems to Qualcomm, but they have
not been
forthcoming with satisfactory resolutions.

Roger

************************************************************
**********
Roger Rosenblum  <rsrBerkeley.Edu>
Workstation Software Support Group, IST/WSS
University of California, Berkeley, Ca 94720
************************************************************
**********


On Thu, 23 Mar 2006, Xiaoyan Ma wrote:

>  Date: Thu, 23 Mar 2006 14:03:05 -0800
>  From: Xiaoyan Ma <xmahaas.berkeley.edu>
>  To: micronet-listlistlink.berkeley.edu
>  Subject: [Micronet] Eudora crashing
>  Resent-Date: Thu, 23 Mar 2006 14:07:27 -0800
>  Resent-From: <rsrsocrates.berkeley.edu>
>
>  Eudora crashing is becoming a "huge" issue
here at Haas School of
>  Business for the last three or four months when more
and more
>  applications are upgraded to Eudora version 6.2+.  In
some worst
>  cases, Eudora crashes more than five times a day.  We
have tried
>  everything that we can think of: deleting Eudora.ini
file, installing
>  various Eudora versions (including rolling back to
version 5), and
>  various versions of the anti virus.  We have even
tried new build
>  PCs.  Nothing helped.  The issue would crop up from
time to time.
>  Deleting the Eudora.ini file may give a couple good
days then it
>  would flair up again.
>
>  All reported crashing Eudoras are configured to use
imap.  Most of
>  them contain a fair number of mail folders and are
used
>  heavily.  Some users have reported that it crashes
each time they
>  click on certain html messages.
>
>  I know there were some discussions about Eudora
crashing on this list
>  one or two months ago.  I would like find out:
>
>
>  	1. Are there any users who have experienced the
Eudora crashing
>  problem do NOT use Calmail as their incoming mail
server?  This will
>  help us determine if the problem may be related to the
MTA software
>  CommuniGatePro that both Calmail and Haas run.
>
>             2. What kind of support contract does
campus have with
>  Qualcomm?  Whom should we contact to get the direct
support from
>  Qualcomm?  We have started switching some users to MS
Outlook, but is
>  not a solution, just a work around.  Since Eudora is
the email client
>  that Campus supports, it should be a reliable
application.
>
>              3. Of course any helpful tips will be
appreciated.
>
>
>  Thanks.
>
>  Xiaoyan Ma
>  Haas Computing Services
>
> 
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