New Ticket system for IS&T ??

Joyce,
While we do have an active project to implement a new
Ticketing System 
in IST, there isn't anything newly activated that would be
generating 
auto-replies.  If you'd like to pursue this further, can you
provide 
some additional details of what you're receiving.

Thanks,

Harold
____________________________
Harold Pakulat
Associate Director IST Service Desk
2884 Shattuck, S303
Berkeley, CA 94720
Phone: 510-643-9986

jmartincp.berkeley.edu wrote:
>
> Hi - I've been receiving quite a few emails that look
to me like 
> ticket system auto-replies....did I miss an
announcement in the IT 
> world?  I thought perhaps someone was testing, but now
I am noticing 
> my "corrrespondence" with different units of
IS&T is generating an 
> email auto-response.
>
>
>
> Joyce Martin
> Information Systems Business Analyst
> UCB Capital Projects, Information Technology
> 1936 University Ave, 2nd Fl
> Berkeley, CA  94720-1380
>
> ph: (510) 643-1485
> fax: (510) 642-7271
>
> http://www.cp.berkel
ey.edu/cpit/


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Hi Joyce,

It could be possible that IST Footprints Server(Ticketing
system) picked up
your name from LDAP instead of some body's name whose name
matched with your
first name and last name. This kind issue has happened
before too.

Please, forward me or DOCS(docs-stafflists.berkeley.edu) one of
the email
or a ticket number from the email, we will take care of the
issue.

Thanks,

Usha
********************
Usha Manandhar
IST, UC Berkeley
2111 Bancroft Way
Berkeley, CA 94720
Phone#(510)643-2780
*********************

-----Original Message-----
From: owner-micronet-listlists.berkeley.edu
[mailto:owner-micronet-listlists.berkeley.edu] On
Behalf Of Harold Pakulat
Sent: Thursday, October 04, 2007 4:17 PM
To: jmartincp.berkeley.edu
Cc: micronet-listlists.berkeley.edu; ITG_MAIL_LISTcp.berkeley.edu
Subject: Re: [Micronet] New Ticket system for IS&T ??

Joyce,
While we do have an active project to implement a new
Ticketing System 
in IST, there isn't anything newly activated that would be
generating 
auto-replies.  If you'd like to pursue this further, can you
provide 
some additional details of what you're receiving.

Thanks,

Harold
____________________________
Harold Pakulat
Associate Director IST Service Desk
2884 Shattuck, S303
Berkeley, CA 94720
Phone: 510-643-9986

jmartincp.berkeley.edu wrote:
>
> Hi - I've been receiving quite a few emails that look
to me like 
> ticket system auto-replies....did I miss an
announcement in the IT 
> world?  I thought perhaps someone was testing, but now
I am noticing 
> my "corrrespondence" with different units of
IS&T is generating an 
> email auto-response.
>
>
>
> Joyce Martin
> Information Systems Business Analyst
> UCB Capital Projects, Information Technology
> 1936 University Ave, 2nd Fl
> Berkeley, CA  94720-1380
>
> ph: (510) 643-1485
> fax: (510) 642-7271
>
> http://www.cp.berkel
ey.edu/cpit/


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Messages you send to this mailing list are public and
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Messages you send to this mailing list are public and
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Are they COIS tickets?

COIS folks somehow managed to turn a recent Micronet posting
of mine  
into a trouble ticket in their system.  Below is the
response I got  
when I followed up with them.

-Greg

------------------------------------------------------------
------------ 
-------------
From: 	  coishelpberkeley.edu
Subject: 	RE: New Helpdesk ticket T20076951  from Greg
Merritt has  
been created.
Date: 	October 3, 2007 1:51:36 PM PDT
To: 	  gmerrittberkeley.edu

Greg-
Jim-
Sorry for the confusion.
We had an error last nite testing our trouble ticketing
system with  
email
input.
Our apologies-
COIS
------------------------------------------------------------
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Messages you send to this mailing list are public and
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This means these messages can be viewed by (among others)
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past.

I have seen one, from a Micronet post reply. I would hazard
a guess that 
the ticket system was in the cc list and I didn't notice.
Result: it 
opens a ticket for me...

Or someone is using an address that feeds into the ticketing
system.



-- 
Graham Patterson, System Administrator
Lawrence Hall of Science, UC Berkeley


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past.

Same thing happened to me - 5 COIS tickets in my name based
on 
Micronet postings.

-Ted Crum


At 04:46 PM 10/4/2007, Greg Merritt wrote:
>Are they COIS tickets?
>
>COIS folks somehow managed to turn a recent Micronet
posting of mine
>into a trouble ticket in their system.  Below is the
response I got
>when I followed up with them.
>
>-Greg
>
>--------------------------------------------------------
---------------- 
>-------------
>From:     coishelpberkeley.edu
>Subject:        RE: New Helpdesk ticket T20076951  from
Greg Merritt has
>been created.
>Date:   October 3, 2007 1:51:36 PM PDT
>To:       gmerrittberkeley.edu
>
>Greg-
>Jim-
>Sorry for the confusion.
>We had an error last nite testing our trouble ticketing
system with
>email
>input.
>Our apologies-
>COIS
>--------------------------------------------------------
---------------- 
>-------------
>
>--------------------------------------------------------
----------------
>The following was automatically added to this message by
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>
>To learn more about Micronet, including how to subscribe
to
>or unsubscribe from its mailing list and how to find
out
>about upcoming meetings, please visit the Micronet Web
site:
>
>http://micronet.berkele
y.edu/
>
>Messages you send to this mailing list are public and
world-viewable,
>and the list's archives can be browsed and searched on
the Internet.
>This means these messages can be viewed by (among
others) your bosses,
>prospective employers, and people who have known you in
the past.


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Messages you send to this mailing list are public and
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All,

Same thing happened to me - 1 ticket in my name based on my
response to a Micronet question.

Peggy Flens
Associate Director, IT Client Services
Advancement Operations
University Relations, UC Berkeley
(510)642-3305 voice
(510)643-3509 fax
pmfberkeley.edu
 
 

> -----Original Message-----
> From: owner-micronet-listlists.berkeley.edu 
> [mailto:owner-micronet-listlists.berkeley.edu] On
Behalf Of Ted Crum
> Sent: Thursday, October 04, 2007 5:38 PM
> To: Greg Merritt; Micronet-UCB microcomputer support
user group
> Subject: Re: [Micronet] New Ticket system for IS&T
??
> 
> Same thing happened to me - 5 COIS tickets in my name
based on
> Micronet postings.
> 
> -Ted Crum
> 
> 
> At 04:46 PM 10/4/2007, Greg Merritt wrote:
> >Are they COIS tickets?
> >
> >COIS folks somehow managed to turn a recent
Micronet posting of mine
> >into a trouble ticket in their system.  Below is
the response I got
> >when I followed up with them.
> >
> >-Greg
> >
>
>--------------------------------------------------------
-----
> -----------
> >-------------
> >From:     coishelpberkeley.edu
> >Subject:        RE: New Helpdesk ticket T20076951 
from Greg 
> Merritt has
> >been created.
> >Date:   October 3, 2007 1:51:36 PM PDT
> >To:       gmerrittberkeley.edu
> >
> >Greg-
> >Jim-
> >Sorry for the confusion.
> >We had an error last nite testing our trouble
ticketing system with
> >email
> >input.
> >Our apologies-
> >COIS
>
>--------------------------------------------------------
-----
> -----------
> >-------------
> >
>
>--------------------------------------------------------
-----
> -----------
> >The following was automatically added to this
message by the 
> list server:
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> >To learn more about Micronet, including how to
subscribe to
> >or unsubscribe from its mailing list and how to
find out
> >about upcoming meetings, please visit the Micronet
Web site:
> >
> >http://micronet.berkele
y.edu/
> >
> >Messages you send to this mailing list are public
and world-viewable,
> >and the list's archives can be browsed and searched
on the Internet.
> >This means these messages can be viewed by (among
others) 
> your bosses,
> >prospective employers, and people who have known
you in the past.
> 
> 
>
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> 



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