Re: New Ticket system for IS&T ??

At 15:34 -0700 2007-10-04, Joyce Martin <jmartincp.berkeley.edu> wrote:
>Hi - I've been receiving quite a few emails that look to
me like 
>ticket system auto-replies....did I miss an announcement
in the IT 
>world?  I thought perhaps someone was testing, but now I
am noticing 
>my "corrrespondence" with different units of
IS&T is generating an 
>email auto-response.

   Some background on this and other related changes, from
an iNews 
release in mid-September 2007:

   "IST Service Desk is introducing procedural and
technology changes"
   http://istpub.berkeley.edu:4201/bcc/Fall2007/987.html

Aron Roberts
Information Services and Technology

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