At 16:07 -0700 2007-10-04, Aron Roberts wrote:
>At 15:34 -0700 2007-10-04, Joyce Martin <jmartin cp.berkeley.edu> wrote:
>>Hi - I've been receiving quite a few emails that
look to me like
>>ticket system auto-replies....did I miss an
announcement in the IT
>>world?
>
> Some background on this and other related changes,
from an iNews
>release in mid-September 2007:
>
> "IST Service Desk is introducing procedural and
technology changes"
> http://istpub.berkeley.edu:4201/bcc/Fall2007/987.html
My apologies - I should also have written that this
article is a
general description of recent and planned changes to the IST
Service
Desk, and not necessarily specific to the auto-responses
you're
seeing.
Aron Roberts
Information Services and Technology
--
At 16:16 -0700 2007-10-04, Harold Pakulat wrote:
>While we do have an active project to implement a new
Ticketing
>System in IST, there isn't anything newly activated that
would be
>generating auto-replies.
At 16:43 -0700 2007-10-04, Usha Manandhar wrote:
>It could be possible that IST Footprints
Server(Ticketing system) picked up
>your name from LDAP instead of some body's name whose
name matched with your
>first name and last name. This kind issue has happened
before too.
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