RE: Trouble entering data in BAIRS fields

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Riff KHAN

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Programmer/Analyst

2150 Kittredge Street

Berkeley, CA, 94720

e: riffberkeley.edu

p: (510) 643-4186

c: (510) 355-4222

Hello,

There are two computers here at the Haas School that won't allow the users to enter anything into the fields that show up in BAIRS reports.  Hyperion is installed and the reports show up, but when the user clicks on an empty field, no cursor shows up and they can't type anything.  I have tried reinstalling Hyperion, wiping out both Hyperion and IE config files, clearing out cookies/cache/temp files, and logging into the same machine with multiple accounts (the problem is not account-specific).  I also tried setting IE security to the lowest possible level.  Nothing seems to work.

Has anyone seen this problem?  Are there any known fixes?  The BAIRS helpdesk seems pretty stumped and told me to wipe out the profile, but like I said, I'm sure this is not account-specific.

Thank you,

Scott Miramontes

Staff Computing Support

Haas School of Business