POSITION

Developer Support Specialist(Toolkits)

TYPE OF JOB

Permanent – Onsite ( Canada )

EXPERIENCE(YEARS)

Min 2+ years

APPLICATION DOMAIN (IF ANY)

Security products

JOB DECRIPTION

·   Provide Telephone and /or eMail Support (Level 1 Support) to clients using Toolkits

·   Debugging Client Application, Toolkit application code.

·   Provide Input to R & D & new product development.

RESPONSIBILITIES

·   Provide Telephone and /or eMail Support to clients using Toolkits in various platforms (Win NT,2K,XP,Solaris, HP-UX, Linux,AIX) – Level 1 Support

·   Documentation of problem resolution related to service requests

·   Debugging client code and toolkit code

·   Creation of sample programs

·   Creation of Tech notes

·   Provide Input to R & D on product design, addition of functionality, test plans.

·   Pager rotation for off-hours support

AREA OF EXPERTISE

Good knowledge of product support activities to end customers.

TECHNICAL SKILLS REQUIRED

·   2+ yrs of Java coding experience

·   2+ yrs of C/C++ coding experience

·   Experience in web/application servers

·   Experience with PKI or security related products is a PLUS

·   Experience with UNIX system level debugging is PLUS

OTHER SKILLS REQUIRED

·      Very good communication skill (Written & Oral)

·      Ability to multitask and manage time well

EDUCATION QUALIFICATION

Bachelors Degree in Computer Science or Equivalent

VALID VISAS REQUIRED

Canada ( we will apply for it )

LOCATION OF ASSIGNMENT

Ottawa, Canada