MIVA support = India

Pete,

You do know that 866 is a toll-free number in the US,
correct?  It's the 
same as 800, 877, and 888.  You don't pay for calls to
those numbers, the 
company you call pays all long distance fees.

Remik



----- Original Message ----- 
From: "Pete McNamara" <pmcnamarainternetmarketingengine.com>
Sent: Thursday, March 09, 2006 4:58 PM
Subject: Re: [m5u] RE: [mru] MIVA support = India


> This may be well and good for US and Canadian residents
but what number 
> does someone from outside of those 2 countries call?
>
> I can't imagine too many are going to be impressed at
paying $1.00 a 
> minute to call a 1800 number (1.866) to speak to
someone in India who 
> knows jack about MM5.  Especially when that same person
can call someone 
> at Miva in San Diego direct and it only costs $0.05 per
minute.
>
>
>
> Pete
>
>
> ______________________________________________
>
> Pete McNamara
> Internet Marketing Engine
> <htt
p://internetmarketingengine.com/>Australian Miva
Merchant 5 Web Stores
>
>
>
>
> At 11:29 AM 10/03/2006, you wrote:
>>Hello MIVA Merchant Users,
>>
>>As you may be aware, we have recruited a highly
qualified support team
>>as part of the restructuring our entire support
environment. This new
>>support team has had extensive training, including
on-site educational
>>sessions, and documented processes and procedures to
ensure that they
>>are well-versed in all MIVA Small Business products
and services.
>>
>>Along with this change comes some added benefits to
our users. We have
>>implemented a new toll-free support phone number
(1.866.284.9812) and
>>extended support hours (Mon. - Fri., 6AM - 6PM PST)
to better
>>accommodate our customers' needs.
>>
>>Please be assured that we are working closely with
our new support team
>>to ensure on-going success and training of new
products, services, and
>>procedures. To ensure we are offering the best
support possible, we have
>>put key metrics in place to allow us to measure the
quality of support
>>our customers are receiving.
>>
>>Thanks.
>>_____________________________________
>>MIVA Small Business | MIVA, Inc.
>>
>>MIVA Means Business
>>smallbusiness.miva.com | NASDAQ:MIVA
> 


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