Order not showing in Miva 5

Are you using the built-in paypal module?  This used to be a
recurring
problem with Miva's paypal module in prior versions of
Merchant, caused
by the person not clicking the continue button at PayPal to
come back
to your store, causing the order to be lost.  Supposedly in
4.24
they fixed that and I had assumed the fix carried through to
version
5, but it's possible it didn't.  Or it could have just
been a random
issue where the person didn't click that final continue
button AND
PayPal has not yet notified your store that the order was
placed.  Oh,
it is also possible that you haven't completed the entire
setup of the
PayPal module, there is a change that must be made on the
PayPal side
as well to ensure it doesn't lose orders.  Here's the help
docs for
PayPal, make sure you completed the last five steps on that
page:

http://docs.smallbusiness.miva.com/en-US
/merchant/5/webhelp/PayPal_Insta
nt_Payment_Notification_.htm

If that link breaks, try:

http://tinyurl.com/pdbhm

David

> -----Original Message-----
> From: owner-merchant5-userslistmgr.miva.com 
> [mailto:owner-merchant5-userslistmgr.miva.com] On Behalf
Of Maureen
> Sent: Tuesday, March 14, 2006 7:48 AM
> To: merchant5-userslistmgr.miva.com
> Subject: [m5u] Order not showing in Miva 5
> 
> I have just had someone call to say he placed an order
and he 
> has a paypal confirmation of the order but the order is
not 
> showing up in Miva 5 at all. Any ideas why this has
happened?
> 
> Regards,
> 
> Maureen Chiana
> 

------------------ MIVA CORPORATION FOOTER
-------------------
FEATURE REQUESTS: mailto:wishlistmiva.com
TO FIND HELP: mailto:merchant5-users-helplistmgr.miva.com
TO UNSUBSCRIBE - Send mail to:
    mailto:merchant5-users-unsubscribelistmgr.miva.com
  if you need to unsubscribe a different address, send a
message to:
    mailto:ezmlmlistmgr.miva.com
  with a subject or message body of
    unsubscribe merchant5-users yournameyourdomain.com
---------------- END MIVA CORPORATION FOOTER
-----------------