Re: Dell Support and NetBSD?

Michael Gorsuch wrote:

> Greetings all.  Is anyone here running production
NetBSD systems on Dell 
> hardware?  If so, what have your experiences been with
the support staff 
> when hardware fails?

I worked for a company who had some Dell PCs (as
Workstations). After a while the power supplys died. 
The Systems where 3 yrs old and Dell was not able to deliver
a replacement in acceptable time and for a 
real price. I installed standard 1U Server power supplys
then. 

If you buy only 30 systems from them, Dell is not very
customer friendly.

If you can meet your needs with standard hardware, use that.
You can find replacement parts on every 
corner.

HTH

dave

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On Tue, 10 Oct 2006, David Wetzel wrote:

> Michael Gorsuch wrote:
>
>> Greetings all.  Is anyone here running production
NetBSD systems on Dell
>> hardware?  If so, what have your experiences been
with the support staff
>> when hardware fails?
>
> I worked for a company who had some Dell PCs (as
Workstations). After a while the power supplys died.
> The Systems where 3 yrs old and Dell was not able to
deliver a replacement in acceptable time and for a
> real price. I installed standard 1U Server power
supplys then.

Dell isn't well respected in industry:

h
ttp://www.theregister.co.uk/2006/06/27/gcg_server/

-- 
Stephen

On Wednesday 11 October 2006 03:18, you wrote:
> Michael Gorsuch wrote:
> > Greetings all.  Is anyone here running production
NetBSD systems on Dell
> > hardware?  If so, what have your experiences been
with the support staff
> > when hardware fails?
>
> I worked for a company who had some Dell PCs (as
Workstations). After a
> while the power supplys died. The Systems where 3 yrs
old and Dell was not
> able to deliver a replacement in acceptable time and
for a real price. I
> installed standard 1U Server power supplys then.
>
> If you buy only 30 systems from them, Dell is not very
customer friendly.

I can't confirm this at all. Dell was always there when we
needed them and 
rectified any problems by the end of next business day.

> If you can meet your needs with standard hardware, use
that. You can find
> replacement parts on every corner.

Absolutely...

cheerio Berndt