Open Errors

Chris Botts wrote on Thursday, November 9, 2006 at 9:04 a.m.
(-0600):
>We keep seeing this on this same address and I am not
sure why.
>
>Any help?
>
>Open Error 75sec (399 TCP Read failed (Operation timed
out))

Have you tried manually connecting to the ip of the server
surgemail is trying to send to?
On the surgemail machine in the shell/command prompt

telnet <ip of server> 25

Do you connect?

regards,
stuart