Logging incoming and outgoing email for a specific domain

We no longer investigate these. 
In short, we tell our customers "Your proof of delivery is that a copy of the message is saved in the Sent items.  Don't be sending yourself emails."
If you want, give the customer access to their logs page. ; Generally we only give Advanced users access to the logs page because the novices get confused with all the RBL & challenge listings.  We have created a Group with logs access and just add that group to their current group.
 ;
BarryZ
 
 
----- Original Message -----
From: awasco.com">orinwells
To: netwinsite.com"> surgemail-listnetwinsite.com
Sent: Wednesday, December 27, 2006 1:10 PM
Subject: [SurgeMail List] Logging incoming and outgoing email for a specific domain

I am looking for some suggestions on a problem we seem to
have with one domain.  We have a group of accounts that are
sending a lot of email between themselves as well as out of
the surgemail server.  If one of them sends an email he will
usually send a copy to himself at an external email address
as well as to his account under the surgemail domain.
External accounts include yahoo.com etc.  They claim to be
seeing a lot of cases where the copy to yahoo gets though
but the copy sent within the surgemail domain account is not
";received".  Naturally they sometimes don't tell us about
the problem until a few days after the fact so the mailn.log
files are no longer available for detailed investigation.
One I was able to follow showed that Surgemail beleived the
message was successfully placed into the inbox.  But the
client still claimes he never received it.  We are trying to
find out if there is a common anti-spam or anti-spyware etc.
module they may be using. 

The questions.

1.  Has anyone experienced this sort of behaviour and what
did you find.

2. What recommendations do the more experienced have with
regard to tracking the cause of this problem.

3. Is there a way to track every sent and received email for
a specific domain.  I have used what I thought should do
this on one domain, but it is very clear that not all
traffic gets recorded.

4. Would it be better to investigate this sort of behaviour
through the historical summary log files than through the
regular mail.log files?  The latter are a major pain to read
given all the detailed data that is recorded.
__________________________________________________ Tired of Spam?
Check out what 1USA.Com has.

awasco.com" type="cite">The problem with this client is that they only started sending confirmation copies when they found that some email was apparently not being delivered.  They have email that is sent from one account to another (communication because they travel a lot) and the email is not reaching the intended recipients.

This is an important client and we are not going to be flip and just tell them to stop sending themselves confirmation email.  We are trying to confirm for them and us that the problem is NOT in Surgemail.  So far the only email we have been able to track appeared to be at least delivered to the in box.  They didn't get it.  I do plan to find the next login for this account in the log to see if the message was shown as delivered.  Right not we don't have the clear answer to the problem.  We would like very much not to lose this client.  We don't think giving them access to logs is going to help. ; As you say, they are not going to be able to make any sense out of them.

At 03:28 PM 12/27/2006, 1usa.com">webmaster1usa.com wrote:

We no longer investigate these. 
In short, we tell our customers "Your proof of delivery is that a copy of the message is saved in the Sent items.  Don't be sending yourself emails."
If you want, give the customer access to their logs page. ; Generally we only give Advanced users access to the logs page because the novices get confused with all the RBL & challenge listings.  We have created a Group with logs access and just add that group to their current group.
 
BarryZ
 ;
 
----- Original Message -----
From: orinwellsawasco.com">orinwells
To: surgemail-listnetwinsite.com">surgemail-listnetwinsite.com
Sent: Wednesday, December 27, 2006 1:10 PM
Subject: [SurgeMail List] Logging incoming and outgoing email for a specific domain

I am looking for some suggestions on a problem we seem to
have with one domain.  We have a group of accounts that are
sending a lot of email between themselves as well as out of
the surgemail server.  If one of them sends an email he will
usually send a copy to himself at an external email address
as well as to his account under the surgemail domain.
External accounts include yahoo.com etc.  They claim to be
seeing a lot of cases where the copy to yahoo gets though
but the copy sent within the surgemail domain account is not
"received". ; Naturally they sometimes don't tell us about
the problem until a few days after the fact so the mailn.log
files are no longer available for detailed investigation.
One I was able to follow showed that Surgemail beleived the
message was successfully placed into the inbox.  But the
client still claimes he never received it.  We are trying to
find out if there is a common anti-spam or anti-spyware etc.
module they may be using. 

The questions.

1.  Has anyone experienced this sort of behaviour and what
did you find.

2. What recommendations do the more experienced have with
regard to tracking the cause of this problem.

3. Is there a way to track every sent and received email for
a specific domain.  I have used what I thought should do
this on one domain, but it is very clear that not all
traffic gets recorded.

4. Would it be better to investigate this sort of behaviour
through the historical summary log files than through the
regular mail.log files?  The latter are a major pain to read
given all the detailed data that is recorded.
__________________________________________________ Tired of Spam?
Check out what 1USA.Com has.