Spam features

I activated the spam features for my users a couple of
months back and have
just come accross a complaint that a user cannot send email
to another
user. The system is detecting his message as a spam message
and will not
allow it.

How do I go about tracking down the root cause of the
problem?

=================================
Kevin W. Gagel
Network Administrator
Information Technology Services
(250) 562-2131 local 448
My Blog:
http://mail.cnc.bc.
ca/blogs/gagel

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The College of New Caledonia, Visit us at http://www.cnc.bc.ca
Virus scanning is done on all incoming and outgoing email.
Anti-spam information for CNC can be found at http://avas.cnc.bc.ca
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Hi Kevin,

Kevin W. Gagel wrote:
> I activated the spam features for my users a couple of
months back and have
> just come accross a complaint that a user cannot send
email to another
> user. The system is detecting his message as a spam
message and will not
> allow it.
>
> How do I go about tracking down the root cause of the
problem?
>   
Is the user authenticating to your server? If not, that
could flag the 
email as fraudulent depending on other settings you may have
configured.

> =================================
> Kevin W. Gagel
>