Re: CGI did not respond correctly, it probably exited abnormally or the file may no

You need to start with some generic troubleshooting:

1) What platform are you on?
2) Does it happen consistently or intermittently? and for
all accounts or on 
a specific message etc?
3) Check the surgemail mail.log to see if it is logging any
errors etc
4) Check webmail.log (possibly by adding "debug
true" to webmail.ini)

I would think it is not due to the upgrade as I've not had
any other 
complaints. It sounds like it may be as simple as needing to
reset the unix 
file permissions on the webmail binary?

Marijn

----- Original Message ----- 
From: <surgemail-listnetwinsite.com>
Newsgroups: netwin.surgemail
To: <bothnetwinsite.com>
Sent: Tuesday, May 15, 2007 12:02 PM
Subject: CGI did not respond correctly, it probably exited
abnormally or the 
file may not exist or have +x access (webmail.exe)


>
> Upgraded last week to latest SM ver with WM as per the
security update, NO 
> other changes on the server or firewall, and now I'm
getting the dreaded:
>
> CGI did not respond correctly, it probably exited
abnormally or the file 
> may not exist or have +x access (webmail.exe)
>
> Have tried restarting SM to no avail ...
>
> BIG HELP please.
>
>
> 

Full details sent off-list

Surgemail Support (Marijn) wrote:
> You need to start with some generic troubleshooting:
>
> 1) What platform are you on?
> 2) Does it happen consistently or intermittently? and
for all accounts 
> or on a specific message etc?
> 3) Check the surgemail mail.log to see if it is logging
any errors etc
> 4) Check webmail.log (possibly by adding "debug
true" to webmail.ini)
>
> I would think it is not due to the upgrade as I've not
had any other 
> complaints. It sounds like it may be as simple as
needing to reset the 
> unix file permissions on the webmail binary?
>
> Marijn
>
> ----- Original Message ----- From:
<surgemail-listnetwinsite.com>
> Newsgroups: netwin.surgemail
> To: <bothnetwinsite.com>
> Sent: Tuesday, May 15, 2007 12:02 PM
> Subject: CGI did not respond correctly, it probably
exited abnormally 
> or the file may not exist or have +x access
(webmail.exe)
>
>
>>
>> Upgraded last week to latest SM ver with WM as per
the security 
>> update, NO other changes on the server or firewall,
and now I'm 
>> getting the dreaded:
>>
>> CGI did not respond correctly, it probably exited
abnormally or the 
>> file may not exist or have +x access (webmail.exe)
>>
>> Have tried restarting SM to no avail ...
>>
>> BIG HELP please.
>>
>>
>>
>
>
>