Hi Brad,
I believe the only way to reset that limit is to restart
Surgemail.
Is it possible this user has more than one account, but is
sending for
all accounts through this one login? The limit is for a 24
hour period.
Deleting the user and re-creating it with the same name will
not solve
the problem.
Oh and one other thing, if the user has a bad email in
outlook, it will
keep trying to send which will increment their send count.
Make sure she
doesn't have any bad emails stuck in her outbox.
Dale
Brad Glore wrote:
> Have a user that get this error (see subject line)
everytime
> she tries to send mail. Looked through the logs and
it
> does not appear that she has send even close to the
> 500 count threshold for user_send_max.
>
> Increase this to 530 and still did not work.
> Deleted and recreated user in surgemail AND
> deleted and recreated user profile in Outlook.
>
> LOG:
> 31 14:21:56.76:Info:1372: Account (adrew) has (SEND)
privileges
> 31 14:21:56.76:Info:1372: friend_login_paths:
user(adrew)
>
userpath(D:surgemailmboxaxxxxxxx.usheubadrew/mdir)
> mroot(D:surgemailmboxaxxxxxxxxxxxx.us)
> 31 14:21:56.76:Info:1372: user_send_max: (adrew axxxxx.us) has max of
> (500)
> 31 14:21:56.76:Info:1372: user_send_rule: (adrewaxxxxx.us) can send
> to (*)
> 31 14:21:56.78:Info:1372: smtp:[192.168.0.71] In: MAIL
FROM:
> <adrewaxxxxxxx.us>
> 31 14:21:56.78:Info:1372: trusted loggedin forwardok
-- 192.168.0.71
> <adrewaxxxxxxx.us>
> 31 14:21:56.78:Info:1372: user_send_max: (adrewaxxxxxxx.us) 500 >
> 500, 550 User send limit reached
> 31 14:21:58.00:Info:1200: pop: cmd (USER adrewaxxxxxx.us)
> 31 14:21:58.00:Info:1200: pop: Got command user
adrewaxxxxxxx.us
>
>
> Should I reset the users: user_send_mas?
> If so, how?
>
> Thanks,
>
> Brad Glore, /IS Specialist/
>
> A-COM Networks Co., Inc.
>
> Direct: 706-243-7849
>
>
>
>
>
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