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Thread: Users receive empty body
Users receive empty body
country flaguser name
United States		 2007-07-12 05:54:03 

  


  

    
We are using surgemail_38i3_linux


Few of our users are complaining that they receive empty emails (body is empty). Subject is intact. Has anyone faced such a problem? 
At this point of time I really don't have more info :-(


-- 
--
B.G. Mahesh



  

  
  
   
     
    

  

    Re:  Users receive empty body
  


  

     country flaguser name
United States		
     2007-07-12 19:44:50
  


  

    

  


  

    

There's a virus or spam going around with a blank body 
& with a .pdf attachment.  Is that what the users are 
experiencing?


If not, then have them show you the message.  If it's 
a message that the SpamDetect lines are added to the top of the email body, then 
it's a malformed email.  There are at least 5 variations that I've seen -- 
particularly emails with <head&gt;</head> below the SpamDetect lines 
that were added.&nbsp; The solution is to (a) approve the sender (add to 
recipient's whitelist under Friends section) or (b) not add the SpamDetect lines 
in the body for that customer or (c) have the customer switch to Outlook 
Express, which shows all variations correctly.


 


BarryZ


 


----- Original Message ----- 



Sent: Thursday, July 12, 2007 6:54 AM


Subject: [SurgeMail List] Users receive empty body




We are using surgemail_38i3_linux 
Few of our users are 
complaining that they receive empty emails (body is empty). Subject is intact. 
Has anyone faced such a problem? 
At this point of time I really don't have 
more info :-(

-- 
--
B.G. Mahesh


  

  
  
   
     
    

  

    Re:  Users receive empty body
  


  

     country flaguser name
New Zealand		
     2007-07-15 16:58:26
  


  

    
surgemail-listnetwinsite.com wrote:
>
> We are using surgemail_38i3_linux
> Few of our users are complaining that they receive
empty emails (body 
> is empty). Subject is intact. Has anyone faced such a
problem?
> At this point of time I really don't have more info
:-(

Upgrade to this binary I think it 'might' fix that, but I'm
not sure.
    http://netwi
nsite.com/ftp/misc/l1.tar.gz

Let me know if it continues.

    ChrisP.





  


  

    
  

  
  
   
     
    

  

    Re:  Users receive empty body
  


  

     country flaguser name
United States		
     2007-07-20 01:58:37
  


  

    

  


  

    
hi

It seems to be a PDF problem.Using SurgeMail Version 3.8l-4 These are our observations.

1. If we send a PDF attachment using an email client (Thunderbird/Outlook) the receiver gets the PDF file as expected

2. If we use webmail using IE, no problem
3. If we use webmail using Firefox (2.0.0.5) the PDF file is getting corrupted. We do see an attachment link but the contents of the PDF file are seen in the "body" o the message.


How can we rectify this problem?

On 7/13/07,  webmaster1usa.com">webmaster1usa.com < webmaster1usa.com">
webmaster1usa.com&gt; wrote:









There's a virus or spam going around with a blank body 
& with a .pdf attachment.  Is that what the users are 
experiencing?


If not, then have them show you the message.&nbsp; If it's 
a message that the SpamDetect lines are added to the top of the email body, then 
it's a malformed email.&nbsp; There are at least 5 variations that I've seen -- 
particularly emails with <head&gt;</head> below the SpamDetect lines 
that were added.&nbsp; The solution is to (a) approve the sender (add to 
recipient's whitelist under Friends section) or (b) not add the SpamDetect lines 
in the body for that customer or (c) have the customer switch to Outlook 
Express, which shows all variations correctly.


 


BarryZ


 





We are using surgemail_38i3_linux 
Few of our users are 
complaining that they receive empty emails (body is empty). Subject is intact. 
Has anyone faced such a problem? 
At this point of time I really don't have 
more info :-(

-- 
--
B.G. Mahesh






-- 
--
B.G. Mahesh



  

  
  
   
     
    

  

    Re:  Users receive empty body
  


  

     country flaguser name
United States		
     2007-07-20 09:33:05
  


  

    

  


  

    


We are running 3.8j-7 with webmail 3.1s, using Surge skin and on this
workstation, FireFox 2.0.0.5 on Windows and I am not able to duplicate

your issue.



Is the sender putting anything in the body of the message?&nbsp; I have seen
an empty body plus attachment cause problems, but have not seen that
issue for about 2 years.



Lyle




BG Mahesh wrote:

mail.gmail.com"
 type="cite">

hi

  

It seems to be a PDF problem.Using SurgeMail Version 3.8l-4 These are
our observations.

  

1. If we send a PDF attachment using an email client
(Thunderbird/Outlook) the receiver gets the PDF file as expected
  

2. If we use webmail using IE, no problem

3. If we use webmail using Firefox (2.0.0.5)

the PDF file is getting corrupted. We do see an attachment link but the
contents of the PDF file are seen in the "body" o the message.
  

  

How can we rectify this problem?


  

  
On 7/13/07,  webmaster1usa.com">webmaster1usa.com
< webmaster1usa.com">
webmaster1usa.com&gt; wrote:
  

    

    
There's a virus or spam going around with a
blank body & with a .pdf attachment.  Is that what the users are
experiencing?


    
If not, then have them show you the
message.  If it's a message that the SpamDetect lines are added to the
top of the email body, then it's a malformed email.&nbsp; There are at least
5 variations that I've seen -- particularly emails with
<head><;/head> below the SpamDetect lines that were added.&nbsp;
The solution is to (a) approve the sender (add to recipient's whitelist

under Friends section) or (b) not add the SpamDetect lines in the body
for that customer or (c) have the customer switch to Outlook Express,
which shows all variations correctly.

    
 

    
BarryZ

    

    
 

    
    


    

    

We are using surgemail_38i3_linux 

Few of our users are complaining that they receive empty emails (body
is empty). Subject is intact. Has anyone faced such a problem? 

At this point of time I really don't have more info :-(

    

-- 

--

B.G. Mahesh

    

    

    

  

  

  

  

  

-- 

--

B.G. Mahesh

  






  

  
  
   
     
    

  

    Re:  Users receive empty body
  


  

     country flaguser name
United States		
     2007-07-20 10:57:40
  


  

    

  


  

    

On 7/20/07, Lyle Giese < lylelcrcomputer.info">lylelcrcomputer.info> wrote:




  





We are running 3.8j-7 with webmail 3.1s, using Surge skin and on this
workstation, FireFox 2.0.0.5 on Windows and I am not able to duplicate

your issue.



Is the sender putting anything in the body of the message?&nbsp; I have seen
an empty body plus attachment cause problems, but have not seen that
issue for about 2 years.



Lyle

I was sending test messages. So just few words in the body.
&nbsp;




BG Mahesh wrote:

mail.gmail.com" type="cite">

hi

  

It seems to be a PDF problem.Using SurgeMail Version 3.8l-4 These are
our observations.

  

1. If we send a PDF attachment using an email client
(Thunderbird/Outlook) the receiver gets the PDF file as expected
  

2. If we use webmail using IE, no problem

3. If we use webmail using Firefox (2.0.0.5)

the PDF file is getting corrupted. We do see an attachment link but the
contents of the PDF file are seen in the "body" o the message.
  

  

How can we rectify this problem?


  

  
On 7/13/07,  webmaster1usa.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">webmaster1usa.com
< webmaster1usa.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
webmaster1usa.com&gt; wrote:
  

    

    
There's a virus or spam going around with a
blank body & with a .pdf attachment.  Is that what the users are
experiencing?


    
If not, then have them show you the
message.  If it's a message that the SpamDetect lines are added to the
top of the email body, then it's a malformed email.&nbsp; There are at least
5 variations that I've seen -- particularly emails with
<head><;/head> below the SpamDetect lines that were added.&nbsp;
The solution is to (a) approve the sender (add to recipient&#39;s whitelist

under Friends section) or (b) not add the SpamDetect lines in the body
for that customer or (c) have the customer switch to Outlook Express,
which shows all variations correctly.

    
 

    
BarryZ

    

    
 

    
    


    

    

We are using surgemail_38i3_linux 

Few of our users are complaining that they receive empty emails (body
is empty). Subject is intact. Has anyone faced such a problem? 

At this point of time I really don't have more info :-(

    

-- 

--

B.G. Mahesh

    

    

    

  

  

  

  

  

-- 

--

B.G. Mahesh

  












-- 
--
B.G. Mahesh
http://www.greynium.com/
http://www.oneindia.in/

http://www.click.in/ - Free Indian Classifieds

  

  
  
   
     
    

  

     failed Folder (INBOX) does not exist
  


  

     country flaguser name
United States		
     2007-07-20 13:53:07
  


  

    
Anybody ever seen this error message? The complete webmail
session 
attempt is logged below:

20 13:48:41 [2900]  Info: ***: IP=127.0.0.1 NAME=username
utoken=(NULL)
20 13:48:41 [2900]  Info: WebMail v3.1s Build 4 (Windows)
Start cmd=login
20 13:48:41 [2900]  Info: Open connection to (127.0.0.1)
eport 110
20 13:48:41 [2900]  Info: EPOP: Got +OK POP3 itlnet.net
(Version 3.8l-3) 
http://surgemail.com
20 13:48:41 [2900]  Info: EPOP: Send user command
usernameitlnet.net
20 13:48:41 [2900]  Info: EPOP: Send pass command for user:

usernameitlnet.net
20 13:48:41 [2900]  Info: EPOP: Successfull login:
usernameitlnet.net 
+OK username logged in with no lock
20 13:48:41 [2900]  Info: user='usernameitlnet.net'  imap 
host='127.0.0.1:143'  smtp host='127.0.0.1:25'
20 13:48:41 [2900]  Info: utoken generated = 
username!40itlnet.net!40127.0.0.1!3A143_!7E2-6c9906df82d86ba
007e000_0
20 13:48:41 [2900]  Info: User Data File = 
'\nas1surgemailweb_worku_duusernameitlnet.net127_0_0_1user.dat'
20 13:48:41 [2900]  Info: EBOX: Created Mail Box {'INBOX' at

'\nas1surgemailweb_worku_duusernameitlnet.net127_0_0_1imap'}
20 13:48:41 [2900]  Info: IMAP: SELECT Failed - Try orginal
fldname 
without UTF7 encoding ((NULL))
20 13:48:41 [2900]  Info: IMAP: SELECT Failed 'A0006 NO
[TRYCREATE] 
failed Folder (INBOX) does not exist '
20 13:48:41 [2900] Error: A0006 NO [TRYCREATE] failed Folder
(INBOX) 
does not exist         {usernameitlnet.net}
20 13:48:41 [2900]  Info: Failed to Open 'INBOX'
20 13:48:41 [2900]  Info: WebMail v3.1s Build 4 (Windows)
Start cmd=show
20 13:48:41 [2900]  Info: [PID=B54] [20/07/07 06:48:41pm]
(0:00:00.235) 
(cmd=login process=none) 
(\nas1surgemailweb_worku_duusernameitlnet.net127_0_0_1)
20 13:48:41 [2900]  Info: TEMP: Missed some temp files
20 13:48:41 [2900]  Info: TEMP: Removing temp file: 
\nas1surgemailweb_worktmp329154xfile.2900_2921_a02900
{No such 
file or directory}
20 13:48:41 [2900]  Info: mtime_set(win32): dstflg=1,
timezone=360
20 13:48:41 [2900]  Info: TIMESTAMP:
0:00:00.266(0:00:00.000)  CPU=0.013 
ELAP=0.266(CPU=0.000 ELAP=0.000)
Cpu time used      0 cpu seconds






  


  

    
  

  
  
   
     
    

  

    Re:  failed Folder (INBOX) does not
exist
  


  

     country flaguser name
New Zealand		
     2007-07-22 16:42:06
  


  

    
Dennis Teel wrote:
> Anybody ever seen this error message? The complete
webmail session 
> attempt is logged below:

This means the 'inbox' for that user doesn't exist, My guess
is you 
might be using a network share that surgemail
cannot create a folder on, anyway the real error will be in
imap.log or 
mail.log (the surgemail log files)

And try connecting with another email client as well and see
if that 
shows the same error.

    ChrisP.

>
> 20 13:48:41 [2900]  Info: ***: IP=127.0.0.1
NAME=username utoken=(NULL)
> 20 13:48:41 [2900]  Info: WebMail v3.1s Build 4
(Windows) Start cmd=login
> 20 13:48:41 [2900]  Info: Open connection to
(127.0.0.1) eport 110
> 20 13:48:41 [2900]  Info: EPOP: Got +OK POP3 itlnet.net
(Version 
> 3.8l-3) http://surgemail.com
> 20 13:48:41 [2900]  Info: EPOP: Send user command
usernameitlnet.net
> 20 13:48:41 [2900]  Info: EPOP: Send pass command for
user: 
> usernameitlnet.net
> 20 13:48:41 [2900]  Info: EPOP: Successfull login:
usernameitlnet.net 
> +OK username logged in with no lock
> 20 13:48:41 [2900]  Info: user='usernameitlnet.net'  imap 
> host='127.0.0.1:143'  smtp host='127.0.0.1:25'
> 20 13:48:41 [2900]  Info: utoken generated = 
>
username!40itlnet.net!40127.0.0.1!3A143_!7E2-6c9906df82d86ba
007e000_0
> 20 13:48:41 [2900]  Info: User Data File = 
> '\nas1surgemailweb_worku_duusernameitlnet.net127_0_0_1user.dat'
> 20 13:48:41 [2900]  Info: EBOX: Created Mail Box
{'INBOX' at 
> '\nas1surgemailweb_worku_duusernameitlnet.net127_0_0_1imap'}
> 20 13:48:41 [2900]  Info: IMAP: SELECT Failed - Try
orginal fldname 
> without UTF7 encoding ((NULL))
> 20 13:48:41 [2900]  Info: IMAP: SELECT Failed 'A0006 NO
[TRYCREATE] 
> failed Folder (INBOX) does not exist '
> 20 13:48:41 [2900] Error: A0006 NO [TRYCREATE] failed
Folder (INBOX) 
> does not exist         {usernameitlnet.net}
> 20 13:48:41 [2900]  Info: Failed to Open 'INBOX'
> 20 13:48:41 [2900]  Info: WebMail v3.1s Build 4
(Windows) Start cmd=show
> 20 13:48:41 [2900]  Info: [PID=B54] [20/07/07
06:48:41pm] 
> (0:00:00.235) (cmd=login process=none) 
> (\nas1surgemailweb_worku_duusernameitlnet.net127_0_0_1)
> 20 13:48:41 [2900]  Info: TEMP: Missed some temp files
> 20 13:48:41 [2900]  Info: TEMP: Removing temp file: 
>
\nas1surgemailweb_worktmp329154xfile.2900_2921_a02900
{No such 
> file or directory}
> 20 13:48:41 [2900]  Info: mtime_set(win32): dstflg=1,
timezone=360
> 20 13:48:41 [2900]  Info: TIMESTAMP:
0:00:00.266(0:00:00.000)  
> CPU=0.013 ELAP=0.266(CPU=0.000 ELAP=0.000)
> Cpu time used      0 cpu seconds
>
>
>





  


  

    
  

  
  
   
     
    






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