Re: Server is busy, Please try again. (Lock failed)

Dennis,

If this is for a POP, it's possible your customer is polling for new mail quite often and from multiple clients.  POP by definition is a single connection medium.

3 ways to address this :  (1) there is a setting that removes the single pop requirement OR (2)from the command line you can use the tellmail command and see who's connected and remove any locks for specific boxes.  Neither of these is a good fix, they address the symptom, not the root cause.

(3) You can also set the length of time a pop lock holds, reduce it, don't make it 0.

Then look at the customer that's doing this, find out if he's got multiple clients running like a blackberry and his office pc at the same time.  If that's the case, set his account up to forward to the BB directly and stop the BB from polling.

Too many scenarios here to cover but you get the idea.

--Ed

itlnet.net">dennisitlnet.net wrote:

itlnet.net" type="cite">

Thus far I've tried stopping and starting the surgemail

server serveral times. I deleted the entire user's mailbox
folder...same problem.

----- Original Message Follows -----
From: "Kevin W. Gagel" cnc.bc.ca"><gagelcnc.bc.ca&gt;
To: netwinsite.com">surgemail-listnetwinsite.com
Subject: Re: [SurgeMail List] Server is busy, Please try
again. (Lock failed)
Date: Fri, 13 Jul 2007 10:03:12 -0700

  

----- Original Message -----
    

Getting the error "Server is busy, Please try again. (Lock
failed)" when a particular user tries to login. Has anyone
seen this? I searched in the forum and found a few
occurances back in Jan. but didn't find any resolution.
      

When I see that here it generaly means that an instance of
webmail is stuck in memory and needs to be killed. Then 90%
of the time I'll have to find the lock file in the users
directory and delete it manually before they can login
again.

I'm sure there is an administrative way to un-lock it but I
haven't had the problem occure frequently enough to bother
searching it out. Perhaps someone else knows what it is...

=================================

Kevin W. Gagel
Network Administrator
Information Technology Services
(250) 562-2131 local 448
My Blog:
http://mail.cnc.bc.ca/blogs/gagel

-----------------------------------------------------------

-------- The College of New Caledonia, Visit us at
http://www.cnc.bc.ca Virus scanning is done on all incoming
and outgoing email. Anti-spam information for CNC can be
found at http://avas.cnc.bc.ca
-----------------------------------------------------------
--------

    

-- 
-----------------------------------------------------------
EAS Enterprises LLC
World Class Web and Email Hosting Solutions

www.easent.net