Re: Server is busy, Please try again. (Lock failed)

Just setup a email client to test with. The user's account
works fine with POP or IMAP either one. Just can't webmail.
This is very strange.

----- Original Message Follows -----
From: Jody McAlister <jodymaciscweb.com>
To: surgemail-listnetwinsite.com
Subject: Re: [SurgeMail List] Server is busy, Please try
again. (Lock failed)
Date: Fri, 13 Jul 2007 11:24:33 -0700

>Sorry, I have webmail set to imap on mine.  ignore my
>statement   except for the mail.err.  Also search all
the
>logs for any instance   of server is busy (or the exact
>wording being returned)
>
>On Jul 13, 2007, at 11:13 AM, Dennis Teel wrote:
>
>> I don't think it's a POP issue. This is a webmail
>> customer only.   They've never setup a POP client.
>>
>> -----Original Message-----
>> From: Ed <edeasent.net>
>> Date: Friday, Jul 13, 2007 12:23 pm
>> Subject: Re: [SurgeMail List] Server is busy,
Please try
>> again.   (Lock failed)
>> To: surgemail-listnetwinsite.comReply-To:
surgemail- 
>> listnetwinsite.com
>>
>>         Dennis,
>>
>>  If this is for a POP, it's possible your customer
is
>> polling for   new mail quite often and from
multiple
>> clients.  POP by definition   is a single
connection
>>medium. 
>> 3 ways to address this :  (1) there is a setting
that
>> removes the   single pop requirement OR (2)from
the
>> command line you can use the tellmail command and
see
>> who's connected and remove any locks for specific
boxes. 
>> Neither of these is a good fix, they address the  
>>symptom, not the root cause. 
>> (3) You can also set the length of time a pop lock
holds,
>> reduce   it, don't make it 0.
>>
>>  Then look at the customer that's doing this, find
out if
>> he's got   multiple clients running like a
blackberry and
>> his office pc at the same time.  If that's the
case, set
>> his account up to forward to   the BB directly and
stop
>>the BB from polling. 
>>  Too many scenarios here to cover but you get the
idea.
>>
>> --Ed
>>
>> dennisitlnet.net wrote:
>>    Thus far I've tried stopping and starting the
>> surgemail server   serveral times. I deleted the
entire
>> user's mailbox folder...same problem.
>> ----- Original Message Follows -----
>> From: "Kevin W. Gagel" <gagelcnc.bc.ca> To: surgemail- 
>> listnetwinsite.com Subject: Re: [SurgeMail
List] Server
>> is busy,   Please try again. (Lock failed)
>> Date: Fri, 13 Jul 2007 10:03:12 -0700
>>           ----- Original Message -----
>>                 Getting the error "Server is
busy, Please
>> try   again. (Lock failed)" when a particular
user tries
>> to login. Has   anyone
>> seen this? I searched in the forum and found a few
>> occurances back in Jan. but didn't find any
resolution.
>>                 When I see that here it generaly
means
>> that an   instance of webmail is stuck in memory
and
>> needs to be killed. Then   90%
>> of the time I'll have to find the lock file in the
users
>>
>>
>
>Jody McAlister
>In-Site Communications
>(707)765-9993/(866)376-7076
>infoiscweb.com
>
>
>
>