As well as what Marijn is telling you to do try checking
your browsers
settings. Experience has shown me that the browsers long
term caching will
interfere with webmail and that spyware and toolbars will
also interfere.
I've found...
Google Toolbar was responsible for causing one users problem
of the same
message being sent multiple times to the recipient.
The browsers Form caching and password caching can result in
the symptoms
you've described as well as "old" and
"deleted" messages suddenly
re-appearing.
The browsers general cache if set to high can result in
strange symptoms.
In all cases - if the problem was in fact browser related -
the problems
would go away if the user switched computers. So, perhaps
the fastest way
is to test if the symptom comes up again with the user on
another computer.
Either way I point all of my users to a document that I
created that helps
them configure Internet Explorer to bypass/prevent these
problems. You can
access it at http://avas.cnc.bc.ca/
ie.shtml
Good luck.
----- Original Message -----
>Very odd. I'm not sure what would be going on there.
>
>Is it repeatable for the same account?
>Is it repeatable for more than one account?
>Is it repeatable in multiple browsers?
>Is it repeatable on multiple computers?
>
>Try adding detailed webmail logging and seeing if that
sheds any light on
>the matter. You can do this say for the account marijn
using the following
>in webmail.ini:
>log_user marijn * marijn.log marijn_sk.log
>log_size 10000000
>
>Marijn
>
>
>----- Original Message -----
>From: <surgemail-listnetwinsite.com>
>Newsgroups: netwin.surgemail
>Sent: Monday, July 16, 2007 1:32 AM
>Subject: Can't Reply Mail using Webmail
>
>
>> Hi Guys.....
>>
>> Please help me with the following problem.
>>
>> I can't seems to reply mails that I receive from
other people. This is
>> what happen. After reading a mail from others will
either proceed to
>> reply or forward. Than will proceed with typing
the message that I
>> want. This is when the problem happens. When I
click on the send
>> button it will direct me to the login page instead
of sending the mail.
>> I don't receive any error messages or what so ever
but just direct me
>> straight to the login page. When I login again and
check if the send
>> mail is in the send box it will not be there and
the mail is not sent
>> at all. I won't have any problem when sending new
mails in webmail but
>> just can't reply on the mail that i receive.
>>
>> Can any one please help me with this.
>>
>
>
=================================
Kevin W. Gagel
Network Administrator
Information Technology Services
(250) 562-2131 local 448
My Blog:
http://mail.cnc.bc.
ca/blogs/gagel
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Virus scanning is done on all incoming and outgoing email.
Anti-spam information for CNC can be found at http://avas.cnc.bc.ca
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