User already logged in,,software lock ... (try again in 15,minutes)), solution

This error has become frequent as the blackberry servers
seem to have 
just started using imap and holding connections open which
in surgemail 
causes a problem as it locks out pop access so the user
can't read their 
email from a normal (non imap) email client.

To fix set this setting:
    g_pop_nolock "true"
This setting doesn't cause any known problems and will fix
the above 
errors. Ignore the warnings in the manual about this setting


    ChrisP.

I tell all my users to do BlackBerry push (forward from
Surge), solves all
those problems, in my opinion. 


Thanks

Glenn Meadows
Sheridan Square Entertainment
-----Original Message-----
From: Support Surgemail CP [mailto:surgemail-supportnetwinsite.com] 
Sent: Monday, July 23, 2007 6:10 PM
To: Surgemail List
Subject: [SurgeMail List] User already logged in,,software
lock ... (try
again in 15,minutes)), solution

This error has become frequent as the blackberry servers
seem to have just
started using imap and holding connections open which in
surgemail causes a
problem as it locks out pop access so the user can't read
their email from a
normal (non imap) email client.

To fix set this setting:
    g_pop_nolock "true"
This setting doesn't cause any known problems and will fix
the above errors.
Ignore the warnings in the manual about this setting 

    ChrisP.

Interesting on the send problem, not experienced here.

I've gotten all of our users to NOT use the BlackBerry
"pull" from their
email, but to set it up as a PUSH from Surge, using the
Forward to their
Blackberry address.  This solves several problems they were
having.

If they had their email client open, and polling for new
email every minute
or two (you know people can't wait 10 minutes to see if they
have new email
these days <smile>), and they did NOT have their
client configured to leave
mail on the server, and were using POP3 (all of our staff
are configured
that way), then they would MISS email on their Blackberry,
because it would
have been pulled by their email program, and deleted from
the server.  Then
when the BB would check for new mail, there would be none,
and a complaint
of "I'm not getting all my email on my
Blackberry".

Changing it to being forwarded after all filter and
exceptions (takes
advantage of the Surge Spam filtering), then as soon as it
arrives in their
Inbox, it's also forwarded straight to their Blackberry (or
other hand held,
like a Treo).  Thus, the Blackberry has no reason to
actually connect to the
mail server.

And, if I'm not mistaken, Blackberries send directly from
the Blackberry
servers, not relaying thru your server, and you can
configure a replyto
address in the Blackberry so it looks like it came from your
main address.
At least know that T-Mobile and Cingular/ATT work that way
here in the US.

There even used to be a webmail portal on BlackBerry email
at the service
provider (T-Mobile, etc.), where you could see email still
on their server.
Some time ago (at least a year), on T-Mobile, they dropped
that, and changed
from a limit of 25meg in your online mailbox, to unlimited
storage for a
maximum of 60 days before it was purged from the server.

I know I have my BB setup that way, and most times, I get
the email on the
Blackberry before Outlook pulls it in.  Outlook pulls for me
once every 3
minutes, but if you PUSH to the Blackberry, as soon as it
arrives at the BB
address, it's sent to the handheld.

Just a few thoughts that might help.
 

Glenn Meadows
Sheridan Square Entertainment 

 


________________________________

	From: Orin Wells [mailto:Orinwellsawasco.com] 
	Sent: Monday, July 23, 2007 11:05 PM
	To: surgemail-listnetwinsite.com
	Subject: Re: [SurgeMail List] User already logged
in,,software lock
... (try again in 15,minutes)), solution
	
	
	Interesting this should come up today.  I was advised by
one of our
clients that their people who have been using blackberries
suddenly, today,
are having trouble sending  email through the surgemail
server.  They can
receive email, but they can not send it from the blackberry
- they get 
	
	"your mail box is temporarily unavailable because
another e-mail
message is being delivered to it or another application is
accessing it" 
	
	Is this in any way related to what you were discussing
here?  You
are addressing reading, not sending.
	
	If not, does any one have a clue what might be happening
here?
Again, they were doing fine until today which leads me to
suspect that the
Blackberry folks did something over the weekend.
	
	At 04:10 PM 7/23/2007, Support Surgemail CP wrote:
	

		This error has become frequent as the blackberry servers
seem to have just started using imap and holding connections
open which in
surgemail causes a problem as it locks out pop access so the
user can't read
their email from a normal (non imap) email client.
		
		To fix set this setting:
		   g_pop_nolock "true"
		This setting doesn't cause any known problems and will
fix
the above errors. Ignore the warnings in the manual about
this setting 
		
		   ChrisP.
		
		

At 06:25 AM 7/24/2007, Glenn Meadows wrote:
>Interesting on the send problem, not experienced here.

I told them to let me know if this is still a problem this
morning 
and we would try a couple of things.  As I said since it
worked on 
Friday I am assuming the Blackberry folks did something this
weekend.


>I've gotten all of our users to NOT use the BlackBerry
"pull" from their
>email, but to set it up as a PUSH from Surge, using the
Forward to their
>Blackberry address.  This solves several problems they
were having.

This appears not to be a problem, but probably a useful
idea.  At 
first my thought was if they forwarded their email they
would never 
see it on their desktop.  Then I recalled the default
setting that 
leaves it on the server.  I hardly ever use forwarding but I
have had 
to set it up from time to time for a client.

We are running Windows version 3.8i3-3 (we upgraded to it
July 3)

We have several Verizon Blackberry device users and 1
Cingular BB user who 
all of a sudden began having problems recently (we became
aware of most of 
them on Monday, July 16, but at least one Verizon user had
problems over the 
weekend). After the problem started, some would get their
email on their BB 
and some would not get email on the BB. But when they came
into the office 
and logged into their email client (we have users in both
Outlook 2000 and 
Outlook Express 6) the Outlook users got the following
message:

There was a problem logging into your mail server. Your user
name or 
password was rejected. Server response: '-ERR [IN USE]
maildb_burst username 
User already logged in, software lock domain#useraccount#_
at 6962 (try 
again in 15 minutes)'. (Account 'xxxx', POP3 Server 'ip
address', Error 
Number 0x800ccc92

Outlook Express users received a similar message.

The Cingular user has several POP3 email accounts through
other providers 
and I would think that they have different email server
software and she is 
not having any problems with this issue on those accounts. I
am wondering if 
RIM/Blackberry upgraded recently that caused this problem to
start with 
SurgeMail.

As a result, we are trying the push method that Glenn
Meadows suggested and 
it seems to be working, but I am still curious as to what
happened and 
where. I have a call into Verizon's tech department but have
not heard back. 
If there is pertinent information, I will post it to this
list. If anyone 
out there has an idea or solution, I would like to hear it
as would these 
others. Thanks.

Dave Bruess
----- Original Message ----- 
From: "Orin Wells" <Orinwellsawasco.com>
To: <surgemail-listnetwinsite.com>
Sent: Tuesday, July 24, 2007 9:06 AM
Subject: RE: [SurgeMail List] User already logged
in,,software lock ... (try 
again in 15,minutes)), solution


> At 06:25 AM 7/24/2007, Glenn Meadows wrote:
>>Interesting on the send problem, not experienced
here.
>
> I told them to let me know if this is still a problem
this morning and we 
> would try a couple of things.  As I said since it
worked on Friday I am 
> assuming the Blackberry folks did something this
weekend.
>
>
>>I've gotten all of our users to NOT use the
BlackBerry "pull" from their
>>email, but to set it up as a PUSH from Surge, using
the Forward to their
>>Blackberry address.  This solves several problems
they were having.
>
> This appears not to be a problem, but probably a useful
idea.  At first my 
> thought was if they forwarded their email they would
never see it on their 
> desktop.  Then I recalled the default setting that
leaves it on the 
> server.  I hardly ever use forwarding but I have had to
set it up from 
> time to time for a client.
>
>
>
>
> 

THIS is a perfect example of the usefulness of this list.

It could have taken me days to figure out the problem was at
Blackberry; 
and now that I've read these posts, every time I get the
call with this 
question I immediately ask, Does the user have a Blackberry?
and we're 
off to the races.

Thank you all.


On 7/24/2007 7:06 AM, Orin Wells wrote:
> At 06:25 AM 7/24/2007, Glenn Meadows wrote:
>> Interesting on the send problem, not experienced
here.
>
> I told them to let me know if this is still a problem
this morning and 
> we would try a couple of things.  As I said since it
worked on Friday 
> I am assuming the Blackberry folks did something this
weekend.
>
>
>> I've gotten all of our users to NOT use the
BlackBerry "pull" from their
>> email, but to set it up as a PUSH from Surge, using
the Forward to their
>> Blackberry address.  This solves several problems
they were having.
>
> This appears not to be a problem, but probably a useful
idea.  At 
> first my thought was if they forwarded their email they
would never 
> see it on their desktop.  Then I recalled the default
setting that 
> leaves it on the server.  I hardly ever use forwarding
but I have had 
> to set it up from time to time for a client.
>
>
>
>
>

I Hate "PULL" services <smile>.

I also have long time ago disabled the pop lock feature
<smile>.

It's possible that with BlackBerry changing their software,
in an effort to
retrieve mail more quickly than they used to, they actually
end up not
closing their mail server connections.

I'd check and see how many open channels might exist, to see
if you see an
inordinate number open to any of the various BB server
locations. 


Thanks

Glenn Meadows
Sheridan Square Entertainment
-----Original Message-----
From: Dave Bruess [mailto:davedabci.com] 
Sent: Tuesday, July 24, 2007 11:45 AM
To: surgemail-listnetwinsite.com
Cc: John Nelson; Bob Nolte; Michael T'Kach
Subject: Re: [SurgeMail List] User already logged
in,,software lock ... (try
again in 15,minutes)), solution

We are running Windows version 3.8i3-3 (we upgraded to it
July 3)

We have several Verizon Blackberry device users and 1
Cingular BB user who
all of a sudden began having problems recently (we became
aware of most of
them on Monday, July 16, but at least one Verizon user had
problems over the
weekend). After the problem started, some would get their
email on their BB
and some would not get email on the BB. But when they came
into the office
and logged into their email client (we have users in both
Outlook 2000 and
Outlook Express 6) the Outlook users got the following
message:

There was a problem logging into your mail server. Your user
name or
password was rejected. Server response: '-ERR [IN USE]
maildb_burst username
User already logged in, software lock domain#useraccount#_
at 6962 (try
again in 15 minutes)'. (Account 'xxxx', POP3 Server 'ip
address', Error
Number 0x800ccc92

Outlook Express users received a similar message.

The Cingular user has several POP3 email accounts through
other providers
and I would think that they have different email server
software and she is
not having any problems with this issue on those accounts. I
am wondering if
RIM/Blackberry upgraded recently that caused this problem to
start with
SurgeMail.

As a result, we are trying the push method that Glenn
Meadows suggested and
it seems to be working, but I am still curious as to what
happened and
where. I have a call into Verizon's tech department but have
not heard back.

If there is pertinent information, I will post it to this
list. If anyone
out there has an idea or solution, I would like to hear it
as would these
others. Thanks.

Dave Bruess
----- Original Message -----
From: "Orin Wells" <Orinwellsawasco.com>
To: <surgemail-listnetwinsite.com>
Sent: Tuesday, July 24, 2007 9:06 AM
Subject: RE: [SurgeMail List] User already logged
in,,software lock ... (try
again in 15,minutes)), solution


> At 06:25 AM 7/24/2007, Glenn Meadows wrote:
>>Interesting on the send problem, not experienced
here.
>
> I told them to let me know if this is still a problem
this morning and 
> we would try a couple of things.  As I said since it
worked on Friday 
> I am assuming the Blackberry folks did something this
weekend.
>
>
>>I've gotten all of our users to NOT use the
BlackBerry "pull" from 
>>their email, but to set it up as a PUSH from Surge,
using the Forward 
>>to their Blackberry address.  This solves several
problems they were
having.
>
> This appears not to be a problem, but probably a useful
idea.  At 
> first my thought was if they forwarded their email they
would never 
> see it on their desktop.  Then I recalled the default
setting that 
> leaves it on the server.  I hardly ever use forwarding
but I have had 
> to set it up from time to time for a client.
>
>
>
>
>