List Info

Thread: Webmail Problem logging in with full quota




Webmail Problem logging in with full quota
country flaguser name
Canada
2007-08-14 16:55:14
I had put this to the list before, was wondering if there
was a way to work around this shortcoming of the full
mailbox issue below
Thanks

Aaron


I have a customer who was unable to log into their webmail
while on the road.  It looks as though it is a quota problem
but I
haven't seen it before and am confused why it is happening. 
I would think that quota would be checked when an email
arrives not
when it is accessed.  

My apologies for formatting.

webmail1.log: 3 08:43:50 [17360]  Info: ***: IP=xx.xx.xxx.xx
NAME=xxUSERxxdccnet.com utoken=(NULL)
webmail1.log: 3 08:43:50 [17360]  Info: WebMail v3.1s Build
4 (Linux libc6) Start cmd=login
webmail1.log: 3 08:43:50 [17360]  Info: Open connection to
(127.0.0.1) eport 110
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Got +OK
mx5.dccnet.com (DCCNet Email Cluster)
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send user
command xxUSERxxdccnet.com
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send pass
command for user: xxUSERxxdccnet.com
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Successfull
login: xxUSERxxdccnet.com +OK xxUSERxx logged in with no
lock
webmail1.log: 3 08:43:50 [17360]  Info: user='xxUSERxxdccnet.com'  imap host='127.0.0.1:143'  smtp
host='127.0.0.1:25'
webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to save
file:
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27_I0_I0_I1/keep_attach/Mahesh Talwar CV.doc.tmp - -ERR
quota would be
exceeded. Using 47 MB of 50 MB (12 MB reserved for email)   
     {xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to
store file 'keep_attach/Mahesh Talwar CV.doc.tmp'. Your have
exceeded your
quota limit          {xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to save
file:
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27_I0_I0_I1/keep_attach/Neal Pospisil CV.doc.tmp - -ERR
quota would be
exceeded. Using 47 MB of 50 MB (12 MB reserved for email)   
     {xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to
store file 'keep_attach/Neal Pospisil CV.doc.tmp'. Your have
exceeded your
quota limit          {xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to save
file:
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27_I0_I0_I1/keep_attach/Jagroop.doc.tmp - -ERR quota would
be exceeded.
Using 47 MB of 50 MB (12 MB reserved for email)         
{xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to
store file 'keep_attach/Jagroop.doc.tmp'. Your have exceeded
your quota
limit           {xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360]  Info: utoken generated =
xxUSERxx!40dccnet.com!40127.0.0.1!3A143_!7E2-7ab53e515a99e79
d08df00_0
webmail1.log: 3 08:43:50 [17360]  Info: User Data File =
'/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
127_I0_I0_I1/user.dat'
webmail1.log: 3 08:43:51 [17360]  Info: WebMail v3.1s Failed
to located cmd=asdf
webmail1.log: 3 08:43:51 [17360]  Info: [PID=43D0] [03/08/07
03:43:51pm] (0:00:01.108) (cmd=login process=none)
(/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
127_I0_I0_I1/)
webmail1.log: 3 08:43:53 [17360]  Info: dmalloc: Memory
peaked at 437359 (with 14322 max allocations)
webmail1.log: 3 08:43:53 [17360]  Info: mtime_set(*nix):
tz_dsttime=0, tz_minuteswest=420
webmail1.log: 3 08:43:53 [17360]  Info: TIMESTAMP:
0:00:03.646(0:00:02.050)  CPU=70.000 ELAP=3.647(CPU=0.000
ELAP=2.051)


Has anyone run into this before and able to find a work
around?

Thanks

Aaron



Re: Webmail Problem logging in with full quota
country flaguser name
United States
2007-08-14 21:33:01
Many times the routine that recalculates the quotas doesn't "kick in" immediately after a change has occurred - which is probably why the system allowed that last email to be received... but prevents the customer from doing anything until some of the emails are cleaned out.  There was a button added a few Revs ago that would force a recalculate... which allows the customer to clean house, then click on the Recalculate button... so there's space for new incoming emails.
 
Setting Quotas for different classes/groups of customers is normal routine for all mail server administrators, and your customers need to know what their Quota is - so that they don't exceed it. ... however our system doesn't see this error -  because our users here don't have a mailbox quota... our users get whatever they need, however the emails are deleted after 180 days... because an email server is a transaction server, not a permanent storage box.  If the customers want permanent storage, they use Outlook or Outlook Express and move the emails off the server onto their own computers.
 
You could increase the quota for that customer's Group, or you could temporarily move some emails out to a temporary directory then tell the system to recalculate the new total.
 
BarryZ
1USA
 
 

I had put this to the list before, was wondering if there was a way to work around this shortcoming of the full mailbox issue below
Thanks

Aaron


I have a customer who was unable to log into their webmail while on the road. ; It looks as though it is a quota problem but I
haven't seen it before and am confused why it is happening.  I would think that quota would be checked when an email arrives not
when it is accessed. 

My apologies for formatting.

webmail1.log: 3 08:43:50 [17360]  Info: ***: IP=xx.xx.xxx.xx dccnet.com">NAME=xxUSERxxdccnet.com utoken=(NULL)
webmail1.log: 3 08:43:50 [17360]  Info: WebMail v3.1s Build 4 (Linux libc6) Start cmd=login
webmail1.log: 3 08:43:50 [17360]  Info: Open connection to (127.0.0.1) eport 110
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Got +OK mx5.dccnet.com (DCCNet Email Cluster)
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send user command xxUSERxxdccnet.com">xxUSERxxdccnet.com
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send pass command for user: dccnet.com">xxUSERxxdccnet.com
webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Successfull login: dccnet.com">xxUSERxxdccnet.com +OK xxUSERxx logged in with no lock
webmail1.log: 3 08:43:50 [17360]  Info: dccnet.com'">user='xxUSERxxdccnet.com'  imap host='127.0.0.1:143'  smtp host='127.0.0.1:25'
webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to save file:
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P127_I0_I0_I1/keep_attach/Mahesh Talwar CV.doc.tmp - -ERR quota would be
exceeded. Using 47 MB of 50 MB (12 MB reserved for email)         dccnet.com">{xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to store file 'keep_attach/Mahesh Talwar CV.doc.tmp'. Your have exceeded your
quota limit        dccnet.com">{xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to save file:
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P127_I0_I0_I1/keep_attach/Neal Pospisil CV.doc.tmp - -ERR quota would be
exceeded. Using 47 MB of 50 MB (12 MB reserved for email)         dccnet.com">{xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to store file 'keep_attach/Neal Pospisil CV.doc.tmp'. Your have exceeded your
quota limit        dccnet.com">{xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to save file:
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P127_I0_I0_I1/keep_attach/Jagroop.doc.tmp - -ERR quota would be exceeded.
Using 47 MB of 50 MB (12 MB reserved for email)      ;    dccnet.com">{xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to store file 'keep_attach/Jagroop.doc.tmp'. Your have exceeded your quota
limit       ;    dccnet.com">{xxUSERxxdccnet.com}
webmail1.log: 3 08:43:50 [17360]  Info: utoken generated = xxUSERxx!40dccnet.com!40127.0.0.1!3A143_!7E2-7ab53e515a99e79d08df00_0
webmail1.log: 3 08:43:50 [17360]  Info: User Data File =
'/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P127_I0_I0_I1/user.dat'
webmail1.log: 3 08:43:51 [17360]  Info: WebMail v3.1s Failed to located cmd=asdf
webmail1.log: 3 08:43:51 [17360]  Info: [PID=43D0] [03/08/07 03:43:51pm] (0:00:01.108) (cmd=login process=none)
(/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P127_I0_I0_I1/)
webmail1.log: 3 08:43:53 [17360]  Info: dmalloc: Memory peaked at 437359 (with 14322 max allocations)
webmail1.log: 3 08:43:53 [17360]  Info: mtime_set(*nix): tz_dsttime=0, tz_minuteswest=420
webmail1.log: 3 08:43:53 [17360]  Info: TIMESTAMP: 0:00:03.646(0:00:02.050)  CPU=70.000 ELAP=3.647(CPU=0.000 ELAP=2.051)


Has anyone run into this before and able to find a work around?

Thanks

Aaron


Re: Webmail Problem logging in with full quota
country flaguser name
United States
2007-08-15 17:29:02
The quota is checked both when mail is received and when you
do user 
interface actions like uploading files etc.

It looks in this case that the user is trying to upload a
file for sending 
but this would take him over his quota.

In the past we have occasionally had a bug which would see a
quota drift so 
that surgemail's cached quota did not match disk usage. The
first thing to 
do is to confirm the actual disk usage / get the quota
rebuilt using the 
"Rebuild Quota" option on the advanced options
page of the webmail 
interface.

I expect this will probably be fine so the user should
delete some mail out 
of one of the folders or you should increase the users
quota.

Marijn


----- Original Message ----- 
From: "Aaron Thomas" <athomasdeltacable.com>
To: <surgemail-listnetwinsite.com>
Cc: <surgemail-supportnetwinsite.com>
Sent: Wednesday, August 15, 2007 9:55 AM
Subject: Webmail Problem logging in with full quota


>I had put this to the list before, was wondering if
there was a way to work 
>around this shortcoming of the full mailbox issue below
> Thanks
>
> Aaron
>
>
> I have a customer who was unable to log into their
webmail while on the 
> road.  It looks as though it is a quota problem but I
> haven't seen it before and am confused why it is
happening.  I would think 
> that quota would be checked when an email arrives not
> when it is accessed.
>
> My apologies for formatting.
>
> webmail1.log: 3 08:43:50 [17360]  Info: ***:
IP=xx.xx.xxx.xx 
> NAME=xxUSERxxdccnet.com utoken=(NULL)
> webmail1.log: 3 08:43:50 [17360]  Info: WebMail v3.1s
Build 4 (Linux 
> libc6) Start cmd=login
> webmail1.log: 3 08:43:50 [17360]  Info: Open connection
to (127.0.0.1) 
> eport 110
> webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Got +OK
mx5.dccnet.com 
> (DCCNet Email Cluster)
> webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send user
command 
> xxUSERxxdccnet.com
> webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send pass
command for user: 
> xxUSERxxdccnet.com
> webmail1.log: 3 08:43:50 [17360]  Info: EPOP:
Successfull login: 
> xxUSERxxdccnet.com +OK xxUSERxx logged in with no
lock
> webmail1.log: 3 08:43:50 [17360]  Info:
user='xxUSERxxdccnet.com'  imap 
> host='127.0.0.1:143'  smtp host='127.0.0.1:25'
> webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to
save file:
>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27_I0_I0_I1/keep_attach/Mahesh 
> Talwar CV.doc.tmp - -ERR quota would be
> exceeded. Using 47 MB of 50 MB (12 MB reserved for
email) 
> {xxUSERxxdccnet.com}
> webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to
store file 
> 'keep_attach/Mahesh Talwar CV.doc.tmp'. Your have
exceeded your
> quota limit          {xxUSERxxdccnet.com}
> webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to
save file:
>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27_I0_I0_I1/keep_attach/Neal 
> Pospisil CV.doc.tmp - -ERR quota would be
> exceeded. Using 47 MB of 50 MB (12 MB reserved for
email) 
> {xxUSERxxdccnet.com}
> webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to
store file 
> 'keep_attach/Neal Pospisil CV.doc.tmp'. Your have
exceeded your
> quota limit          {xxUSERxxdccnet.com}
> webmail1.log: 3 08:43:50 [17360] Error: EPOP: Failed to
save file:
>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27_I0_I0_I1/keep_attach/Jagroop.doc.tmp 
>  - -ERR quota would be exceeded.
> Using 47 MB of 50 MB (12 MB reserved for email) 
> {xxUSERxxdccnet.com}
> webmail1.log: 3 08:43:50 [17360] Error: Sorry unable to
store file 
> 'keep_attach/Jagroop.doc.tmp'. Your have exceeded your
quota
> limit           {xxUSERxxdccnet.com}
> webmail1.log: 3 08:43:50 [17360]  Info: utoken
generated = 
>
xxUSERxx!40dccnet.com!40127.0.0.1!3A143_!7E2-7ab53e515a99e79
d08df00_0
> webmail1.log: 3 08:43:50 [17360]  Info: User Data File
=
>
'/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
127_I0_I0_I1/user.dat'
> webmail1.log: 3 08:43:51 [17360]  Info: WebMail v3.1s
Failed to located 
> cmd=asdf
> webmail1.log: 3 08:43:51 [17360]  Info: [PID=43D0]
[03/08/07 03:43:51pm] 
> (0:00:01.108) (cmd=login process=none)
>
(/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
127_I0_I0_I1/)
> webmail1.log: 3 08:43:53 [17360]  Info: dmalloc: Memory
peaked at 437359 
> (with 14322 max allocations)
> webmail1.log: 3 08:43:53 [17360]  Info:
mtime_set(*nix): tz_dsttime=0, 
> tz_minuteswest=420
> webmail1.log: 3 08:43:53 [17360]  Info: TIMESTAMP: 
> 0:00:03.646(0:00:02.050)  CPU=70.000
ELAP=3.647(CPU=0.000 ELAP=2.051)
>
>
> Has anyone run into this before and able to find a work
around?
>
> Thanks
>
> Aaron
>
> 



RE: Re: Webmail Problem logging in with full quota
country flaguser name
Canada
2007-08-20 14:29:36
Hi Marijn,

Thanks for the response.  It would be great if the customer
could log into Webmail to delete email to reduce the quota,
but there in
lies the problem.  With the size of the mailbox over the
limit, or at least close, the user is not permitted to log
in.

The log below was taken from when the user was trying to log
in, not when he was trying to upload a file.  Please note
the time
stamps in the logs below.  They all have the timestamp of
8:43:50.  It looks like these files may have been previously
uploaded
files.  

Cheers,

Aaron

> -----Original Message-----
> From: Surgemail Support (Marijn) 
> [mailto:surgemail-supportnetwinsite.com] 
> Sent: Wednesday, August 15, 2007 3:29 PM
> To: surgemail-listnetwinsite.com
> Subject: [SurgeMail List] Re: Webmail Problem logging
in with 
> full quota
> 
> The quota is checked both when mail is received and
when you 
> do user interface actions like uploading files etc.
> 
> It looks in this case that the user is trying to upload
a 
> file for sending but this would take him over his
quota.
> 
> In the past we have occasionally had a bug which would
see a 
> quota drift so that surgemail's cached quota did not
match 
> disk usage. The first thing to do is to confirm the
actual 
> disk usage / get the quota rebuilt using the
"Rebuild Quota" 
> option on the advanced options page of the webmail
interface.
> 
> I expect this will probably be fine so the user should
delete 
> some mail out of one of the folders or you should
increase 
> the users quota.
> 
> Marijn
> 
> 
> ----- Original Message -----
> From: "Aaron Thomas" <athomasdeltacable.com>
> To: <surgemail-listnetwinsite.com>
> Cc: <surgemail-supportnetwinsite.com>
> Sent: Wednesday, August 15, 2007 9:55 AM
> Subject: Webmail Problem logging in with full quota
> 
> 
> >I had put this to the list before, was wondering if
there 
> was a way to work 
> >around this shortcoming of the full mailbox issue
below
> > Thanks
> >
> > Aaron
> >
> >
> > I have a customer who was unable to log into their
webmail 
> while on the 
> > road.  It looks as though it is a quota problem
but I
> > haven't seen it before and am confused why it is
happening. 
>  I would think 
> > that quota would be checked when an email arrives
not
> > when it is accessed.
> >
> > My apologies for formatting.
> >
> > webmail1.log: 3 08:43:50 [17360]  Info: ***:
IP=xx.xx.xxx.xx 
> > NAME=xxUSERxxdccnet.com utoken=(NULL)
> > webmail1.log: 3 08:43:50 [17360]  Info: WebMail
v3.1s Build 
> 4 (Linux 
> > libc6) Start cmd=login
> > webmail1.log: 3 08:43:50 [17360]  Info: Open
connection to 
> (127.0.0.1) 
> > eport 110
> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Got
+OK 
> mx5.dccnet.com 
> > (DCCNet Email Cluster)
> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send
user command 
> > xxUSERxxdccnet.com
> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP: Send
pass 
> command for user: 
> > xxUSERxxdccnet.com
> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP:
Successfull login: 
> > xxUSERxxdccnet.com +OK xxUSERxx logged in with no
lock
> > webmail1.log: 3 08:43:50 [17360]  Info: 
> user='xxUSERxxdccnet.com'  imap 
> > host='127.0.0.1:143'  smtp host='127.0.0.1:25'
> > webmail1.log: 3 08:43:50 [17360] Error: EPOP:
Failed to save file:
> > 
>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27
> _I0_I0_I1/keep_attach/Mahesh 
> > Talwar CV.doc.tmp - -ERR quota would be
> > exceeded. Using 47 MB of 50 MB (12 MB reserved for
email) 
> > {xxUSERxxdccnet.com}
> > webmail1.log: 3 08:43:50 [17360] Error: Sorry
unable to store file 
> > 'keep_attach/Mahesh Talwar CV.doc.tmp'. Your have
exceeded your
> > quota limit          {xxUSERxxdccnet.com}
> > webmail1.log: 3 08:43:50 [17360] Error: EPOP:
Failed to save file:
> > 
>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27
> _I0_I0_I1/keep_attach/Neal 
> > Pospisil CV.doc.tmp - -ERR quota would be
> > exceeded. Using 47 MB of 50 MB (12 MB reserved for
email) 
> > {xxUSERxxdccnet.com}
> > webmail1.log: 3 08:43:50 [17360] Error: Sorry
unable to store file 
> > 'keep_attach/Neal Pospisil CV.doc.tmp'. Your have
exceeded your
> > quota limit          {xxUSERxxdccnet.com}
> > webmail1.log: 3 08:43:50 [17360] Error: EPOP:
Failed to save file:
> > 
>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27
> _I0_I0_I1/keep_attach/Jagroop.doc.tmp 
> >  - -ERR quota would be exceeded.
> > Using 47 MB of 50 MB (12 MB reserved for email) 
> > {xxUSERxxdccnet.com}
> > webmail1.log: 3 08:43:50 [17360] Error: Sorry
unable to store file 
> > 'keep_attach/Jagroop.doc.tmp'. Your have exceeded
your quota
> > limit           {xxUSERxxdccnet.com}
> > webmail1.log: 3 08:43:50 [17360]  Info: utoken
generated = 
> > 
>
xxUSERxx!40dccnet.com!40127.0.0.1!3A143_!7E2-7ab53e515a99e79
d08df00_0
> > webmail1.log: 3 08:43:50 [17360]  Info: User Data
File =
> > 
>
'/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
12
> 7_I0_I0_I1/user.dat'
> > webmail1.log: 3 08:43:51 [17360]  Info: WebMail
v3.1s 
> Failed to located 
> > cmd=asdf
> > webmail1.log: 3 08:43:51 [17360]  Info: [PID=43D0]

> [03/08/07 03:43:51pm] 
> > (0:00:01.108) (cmd=login process=none)
> > 
>
(/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
12
> 7_I0_I0_I1/)
> > webmail1.log: 3 08:43:53 [17360]  Info: dmalloc:
Memory 
> peaked at 437359 
> > (with 14322 max allocations)
> > webmail1.log: 3 08:43:53 [17360]  Info:
mtime_set(*nix): 
> tz_dsttime=0, 
> > tz_minuteswest=420
> > webmail1.log: 3 08:43:53 [17360]  Info: TIMESTAMP:

> > 0:00:03.646(0:00:02.050)  CPU=70.000
ELAP=3.647(CPU=0.000 
> ELAP=2.051)
> >
> >
> > Has anyone run into this before and able to find a
work around?
> >
> > Thanks
> >
> > Aaron
> >
> > 
> 
> 
> 



Re: Re: Webmail Problem logging in with full quota
country flaguser name
United States
2007-08-21 04:36:06
Ah you are right, it is not files it is uploading but they
are attachments 
to emails that it is trying to download from the "Check
other email 
accounts". It is trying to download these when you
login. Having said that, 
I have just tried to reproduce this condition and it still
downloads the 
messages (with attachments) for me even though I am already
over quota.

Could you send me your webmail.ini, surgemail.ini and
user.dat of the user 
in question thanks. Also which template are you using?

Marijn
----- Original Message ----- 
From: "Aaron Thomas" <athomasdeltacable.com>
To: <surgemail-listnetwinsite.com>
Cc: <surgemail-supportnetwinsite.com>
Sent: Tuesday, August 21, 2007 7:29 AM
Subject: RE: [SurgeMail List] Re: Webmail Problem logging in
with full quota


> Hi Marijn,
>
> Thanks for the response.  It would be great if the
customer could log into 
> Webmail to delete email to reduce the quota, but there
in
> lies the problem.  With the size of the mailbox over
the limit, or at 
> least close, the user is not permitted to log in.
>
> The log below was taken from when the user was trying
to log in, not when 
> he was trying to upload a file.  Please note the time
> stamps in the logs below.  They all have the timestamp
of 8:43:50.  It 
> looks like these files may have been previously
uploaded
> files.
>
> Cheers,
>
> Aaron
>
>> -----Original Message-----
>> From: Surgemail Support (Marijn)
>> [mailto:surgemail-supportnetwinsite.com]
>> Sent: Wednesday, August 15, 2007 3:29 PM
>> To: surgemail-listnetwinsite.com
>> Subject: [SurgeMail List] Re: Webmail Problem
logging in with
>> full quota
>>
>> The quota is checked both when mail is received and
when you
>> do user interface actions like uploading files
etc.
>>
>> It looks in this case that the user is trying to
upload a
>> file for sending but this would take him over his
quota.
>>
>> In the past we have occasionally had a bug which
would see a
>> quota drift so that surgemail's cached quota did
not match
>> disk usage. The first thing to do is to confirm the
actual
>> disk usage / get the quota rebuilt using the
"Rebuild Quota"
>> option on the advanced options page of the webmail
interface.
>>
>> I expect this will probably be fine so the user
should delete
>> some mail out of one of the folders or you should
increase
>> the users quota.
>>
>> Marijn
>>
>>
>> ----- Original Message -----
>> From: "Aaron Thomas" <athomasdeltacable.com>
>> To: <surgemail-listnetwinsite.com>
>> Cc: <surgemail-supportnetwinsite.com>
>> Sent: Wednesday, August 15, 2007 9:55 AM
>> Subject: Webmail Problem logging in with full
quota
>>
>>
>> >I had put this to the list before, was
wondering if there
>> was a way to work
>> >around this shortcoming of the full mailbox
issue below
>> > Thanks
>> >
>> > Aaron
>> >
>> >
>> > I have a customer who was unable to log into
their webmail
>> while on the
>> > road.  It looks as though it is a quota
problem but I
>> > haven't seen it before and am confused why it
is happening.
>>  I would think
>> > that quota would be checked when an email
arrives not
>> > when it is accessed.
>> >
>> > My apologies for formatting.
>> >
>> > webmail1.log: 3 08:43:50 [17360]  Info: ***:
IP=xx.xx.xxx.xx
>> > NAME=xxUSERxxdccnet.com utoken=(NULL)
>> > webmail1.log: 3 08:43:50 [17360]  Info:
WebMail v3.1s Build
>> 4 (Linux
>> > libc6) Start cmd=login
>> > webmail1.log: 3 08:43:50 [17360]  Info: Open
connection to
>> (127.0.0.1)
>> > eport 110
>> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP:
Got +OK
>> mx5.dccnet.com
>> > (DCCNet Email Cluster)
>> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP:
Send user command
>> > xxUSERxxdccnet.com
>> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP:
Send pass
>> command for user:
>> > xxUSERxxdccnet.com
>> > webmail1.log: 3 08:43:50 [17360]  Info: EPOP:
Successfull login:
>> > xxUSERxxdccnet.com +OK xxUSERxx logged in with no
lock
>> > webmail1.log: 3 08:43:50 [17360]  Info:
>> user='xxUSERxxdccnet.com'  imap
>> > host='127.0.0.1:143'  smtp
host='127.0.0.1:25'
>> > webmail1.log: 3 08:43:50 [17360] Error: EPOP:
Failed to save file:
>> >
>>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27
>> _I0_I0_I1/keep_attach/Mahesh
>> > Talwar CV.doc.tmp - -ERR quota would be
>> > exceeded. Using 47 MB of 50 MB (12 MB reserved
for email)
>> > {xxUSERxxdccnet.com}
>> > webmail1.log: 3 08:43:50 [17360] Error: Sorry
unable to store file
>> > 'keep_attach/Mahesh Talwar CV.doc.tmp'. Your
have exceeded your
>> > quota limit          {xxUSERxxdccnet.com}
>> > webmail1.log: 3 08:43:50 [17360] Error: EPOP:
Failed to save file:
>> >
>>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27
>> _I0_I0_I1/keep_attach/Neal
>> > Pospisil CV.doc.tmp - -ERR quota would be
>> > exceeded. Using 47 MB of 50 MB (12 MB reserved
for email)
>> > {xxUSERxxdccnet.com}
>> > webmail1.log: 3 08:43:50 [17360] Error: Sorry
unable to store file
>> > 'keep_attach/Neal Pospisil CV.doc.tmp'. Your
have exceeded your
>> > quota limit          {xxUSERxxdccnet.com}
>> > webmail1.log: 3 08:43:50 [17360] Error: EPOP:
Failed to save file:
>> >
>>
/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P1
27
>> _I0_I0_I1/keep_attach/Jagroop.doc.tmp
>> >  - -ERR quota would be exceeded.
>> > Using 47 MB of 50 MB (12 MB reserved for
email)
>> > {xxUSERxxdccnet.com}
>> > webmail1.log: 3 08:43:50 [17360] Error: Sorry
unable to store file
>> > 'keep_attach/Jagroop.doc.tmp'. Your have
exceeded your quota
>> > limit           {xxUSERxxdccnet.com}
>> > webmail1.log: 3 08:43:50 [17360]  Info: utoken
generated =
>> >
>>
xxUSERxx!40dccnet.com!40127.0.0.1!3A143_!7E2-7ab53e515a99e79
d08df00_0
>> > webmail1.log: 3 08:43:50 [17360]  Info: User
Data File =
>> >
>>
'/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
12
>> 7_I0_I0_I1/user.dat'
>> > webmail1.log: 3 08:43:51 [17360]  Info:
WebMail v3.1s
>> Failed to located
>> > cmd=asdf
>> > webmail1.log: 3 08:43:51 [17360]  Info:
[PID=43D0]
>> [03/08/07 03:43:51pm]
>> > (0:00:01.108) (cmd=login process=none)
>> >
>>
(/mnt/nas/surgemail/web_work/n_g4/t8/xxUSERxx_Pdccnet_Icom_P
12
>> 7_I0_I0_I1/)
>> > webmail1.log: 3 08:43:53 [17360]  Info:
dmalloc: Memory
>> peaked at 437359
>> > (with 14322 max allocations)
>> > webmail1.log: 3 08:43:53 [17360]  Info:
mtime_set(*nix):
>> tz_dsttime=0,
>> > tz_minuteswest=420
>> > webmail1.log: 3 08:43:53 [17360]  Info:
TIMESTAMP:
>> > 0:00:03.646(0:00:02.050)  CPU=70.000
ELAP=3.647(CPU=0.000
>> ELAP=2.051)
>> >
>> >
>> > Has anyone run into this before and able to
find a work around?
>> >
>> > Thanks
>> >
>> > Aaron
>> >
>> >
>>
>>
>>
>
>
> 



[1-5]

about | contact  Other archives ( Real Estate discussion Medical topics )