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Thread: References Header - Outlook garbled email




References Header - Outlook garbled email
country flaguser name
United States
2007-09-19 15:39:14

A couple clients that REPLY to us (they are using Groupwise 6.5 client) looks to add a "References"; header when we receive.  It appears that Microsoft Outlook is not treating the ";References” header correctly and results in a garbled e-mail within Outlook to the user.

 

Does anyone have this problem with Outlook and the ";References" header?  It seems to me when using Microsoft Outlook 2000/2003, it breaks the message because, maybe, the References header is too long and inserts a carriage return breaking the reference header into two lines?

 

For example:

 

Mime-Version: 1.0

Date: Wed, 27 Jun 2007 16:27:52 -0500

References:

 <!&!AAAAAAAAAAAYAAAAAAAAAq9cRuzoAUNorNdXCgAAAEAAAACI8Qbtdr6xOo0n3mgL

a5kQBAAAAAA==somecompany.com>

 

 

Is there a fix or any way to remove the ";References" header as messages come in before they are delivered to mailbox?

 

 

 

Re: References Header - Outlook garbled email
country flaguser name
New Zealand
2007-09-23 16:11:03

Travis Barber wrote:
> A couple clients that REPLY to us (they are using
Groupwise 6.5 client) 
> looks to add a "References" header when we
receive.  It appears that 
> Microsoft Outlook is not treating the "References”
header correctly and 
> results in a garbled e-mail within Outlook to the
user.
> 
>  
> 
> Does anyone have this problem with Outlook and the
"References" header?  
> It seems to me when using Microsoft Outlook 2000/2003,
it breaks the 
> message because, maybe, the References header is too
long and inserts a 
> carriage return breaking the reference header into two
lines?
> 
>  
> 
> For example:
> 
>  
> 
> Mime-Version: 1.0
> 
> Date: Wed, 27 Jun 2007 16:27:52 -0500
> 
> References:
> 
> 
<!&!AAAAAAAAAAAYAAAAAAAAAq9cRuzoAUNorNdXCgAAAEAAAACI8
Qbtdr6xOo0n3mgL
> 
> a5kQBAAAAAA==somecompany.com>
> 
>  
> 
>  
> 
> Is there a fix or any way to remove the
"References" header as messages 
> come in before they are delivered to mailbox?

First upgrade to the latest version of surgemail as there
was a bug in 
header handling in an earlier build.

If that doesn't resolve it, then the next question is 'what'
is wrapping 
the header, is it outlook or something else, to find out you
will need 
to examine the message as it appears in the inbox
	tellmail path userdomain
	cd (path)/mdir/new
to see if the headers are already broken before outlook
reads it.


-- 
When replying please quote original message to save time and
always let
us know what OS and version of SurgeMail you are using.

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