Surgemail not holding spam

We have several domains hosted on our Surgemail server, and there are two that I added last week that despite being set to hold anything to gets over a 5+ rating, no email at all is going into the held folder.

 

Can someone please help me with this or point me in a direction here?

Thank you,

 

Daniel Newton
Network Engineer

Network Access Consulting, INC.
P.O. Box 9401
Dothan, AL  36304
Office: (334) 792-4622 ext. 204
Fax: (334) 792-4629