DNS Server Failure

I have a client who gets messages like this when he sends to
one of my
surgemail hosted domains:

   Failed to deliver to 'Reneeextang.com'
   SMTP module(domain extang.com) reports:
    mail.extang.com: DNS server failure

I don't know what mailserver flavor he's using.  His mail is
hosted by
someone called "easycgi"  who won't talk to me/

The client claims he's been told by easycgi the message is
coming from
suregemail.  I cannot find any reference to this message on
NetWin's site.
Does surgemail ever throw an error like this?  Back to the
sender?  If so,
what is the issue?

Surgemail Version: Windows 3.8i3-3 May 10 2007 

Thanks
Dave

On Tue, 13 Nov 2007 15:53:28 -0500 "David Hares"
<dhexndzh.com> wrote:

> I have a client who gets messages like this when he
sends to one of
> my surgemail hosted domains:
> 
>    Failed to deliver to 'Reneeextang.com'
>    SMTP module(domain extang.com) reports:
>     mail.extang.com: DNS server failure
> 
> I don't know what mailserver flavor he's using.

That format is CommuniGate Pro.

> His mail is hosted
> by someone called "easycgi"  who won't talk
to me/
> 
> The client claims he's been told by easycgi the message
is coming
> from suregemail.

No, that's a CommuniGate generated error. They may think
it's returned
from the destination server because that portion of the
error is
typically the 4XX or 5XX code returned by the other server.
That error
indicates that their server got a DNS error looking up the
mail server
for extang.com.

Noah

David Hares wrote:
> I have a client who gets messages like this when he
sends to one of my
> surgemail hosted domains:
>
>    Failed to deliver to 'Reneeextang.com'
>    SMTP module(domain extang.com) reports:
>     mail.extang.com: DNS server failure
>
> I don't know what mailserver flavor he's using.  His
mail is hosted by
> someone called "easycgi"  who won't talk to
me/
>
> The client claims he's been told by easycgi the message
is coming from
> suregemail.  I cannot find any reference to this
message on NetWin's site.
> Does surgemail ever throw an error like this?  Back to
the sender?  If so,
> what is the issue?
>
> Surgemail Version: Windows 3.8i3-3 May 10 2007 
>
> Thanks
> Dave
>
>
>   
This message is created by the sending mail server. It means
that it
failed to resolved via dns, the mail server for extang.com.
If the
sender is getting many of these, then his mail server has
problems with
the dns servers it is using to resolve domain names and MX
records.

Lyle