Duplicating Emails

This is a bug with some recent  versions, the problem was
the imap/pop protocols used to use a conflicting naming 
scheme, while improving imap we decided to make the naming
scheme's match so that it wouldn't ever make mistakes

But, in the process of fixing it, the pop uidl names had to
change and that meant it should have re-downlaoded 
everything 'once', we belatedly realized this was very
annoying for some people and fixed it so it only did this if
the 
user was using both imap and pop (which should be relatively
rare) (this is in new builds after the one you have)

So, yes such a fault existed, but not quite the way you
describe, it shouldn't be repeatedly doing this. But
possibly 
the users are miss reporting or aborting it part way or
something like that.  Or there may be a another fault. (or
there 
may have previously been another fault in this area which
we've since modified)

I've just restested all this and it seems to now work ok as
above so only people who use imap should get a problem and 
it should only re-download existing messages 'once'. So try
this new build and if you can confirm it does download any 
inbox more than 'one' extra time then please let me know

	http://netwi
nsite.com/ftp/misc/l1.tar.gz


		ChrisP.



surgemail-listnetwinsite.com wrote:
> Is anyone experiencing email duplications?
> 
> I am starting to have numerous users complaining that
their messages are 
> downloading “again” and “again” each time they check
their messages.  So 
> as you could imagine they are ending up with hundreds
of emails to go 
> through and delete.
> 
>  
> 
> We are seeing it with various versions of Thunderbird
and MS Outlook.  
> One common thing is that they all leave messages on the
server.
> 
> We are using the Linux 38q version of Surgemail.
> 
>  
> 
> ---
> Thanks,
> ChrisG
> 
>  
> 
>
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I've installed the new build and will give it a try.  We'll
take a second
look at the "repeated" duplications.  The users
"aborting" the download is a
good possibility.

---
Thanks,
ChrisG

-----Original Message-----
From: Support ChrisP [mailto:surgemail-supportnetwinsite.com] 
Sent: Wednesday, December 05, 2007 9:57 PM
To: surgemail-listnetwinsite.com
Subject: Re: [SurgeMail List] Duplicating Emails

This is a bug with some recent  versions, the problem was
the imap/pop
protocols used to use a conflicting naming 
scheme, while improving imap we decided to make the naming
scheme's match so
that it wouldn't ever make mistakes

But, in the process of fixing it, the pop uidl names had to
change and that
meant it should have re-downlaoded 
everything 'once', we belatedly realized this was very
annoying for some
people and fixed it so it only did this if the 
user was using both imap and pop (which should be relatively
rare) (this is
in new builds after the one you have)

So, yes such a fault existed, but not quite the way you
describe, it
shouldn't be repeatedly doing this. But possibly 
the users are miss reporting or aborting it part way or
something like that.
Or there may be a another fault. (or there 
may have previously been another fault in this area which
we've since
modified)

I've just restested all this and it seems to now work ok as
above so only
people who use imap should get a problem and 
it should only re-download existing messages 'once'. So try
this new build
and if you can confirm it does download any 
inbox more than 'one' extra time then please let me know

	http://netwi
nsite.com/ftp/misc/l1.tar.gz


		ChrisP.



surgemail-listnetwinsite.com wrote:
> Is anyone experiencing email duplications?
> 
> I am starting to have numerous users complaining that
their messages are 
> downloading "again" and "again"
each time they check their messages.  So 
> as you could imagine they are ending up with hundreds
of emails to go 
> through and delete.
> 
>  
> 
> We are seeing it with various versions of Thunderbird
and MS Outlook.  
> One common thing is that they all leave messages on the
server.
> 
> We are using the Linux 38q version of Surgemail.
> 
>  
> 
> ---
> Thanks,
> ChrisG
> 
>  
> 
>
------------------------------------------------------------
------------
> 
>  *Confidentiality Notice The
information contained in this message is 
> confidential and is intended for the addressee only. If
you have 
> received this message in error or there are any
problems, please notify 
> the sender immediately. The unauthorized use,
disclosure, copying or 
> alteration of this message is strictly forbidden.
> 
>
------------------------------------------------------------
------------


------------------------------------------------------------
-------
Confidentiality Notice:  The information contained in this
message is confidential and is intended for the addressee
only. If you have received this message in error or there
are any problems, please notify the sender immediately. The
unauthorized use, disclosure, copying or alteration of this
message is strictly forbidden.
------------------------------------------------------------
-------