OK, I think I figured out what is happening. Turns out I
missed the
fact that her email account was being forwarded to another
account in
a different domain. It is not clear to me yet if she ever
sent any
email out of the account where the friends was "not
working". I
still don't know why the sender was getting snared by the
SPF and
Spam. But it is clear why she would not accumulate any
addresses in
her friends list if she never did anything to cause them to
be there.
At 02:28 PM 3/26/2008, Support ChrisP wrote:
>Orin Wells wrote:
>>For the second time that I can recall I have found a
client who has
>>the Friends option set to "Apply Friends list
but don't block
>>anything or request confirmation" and the check
box "Add all
>>outgoing email addresses to list. (Recorded during
>>smtp-authentication)" set but NO addresses get
automatically
>>recorded in the Friends list.
>>Am I missing something here or is the recording of
outgoing email
>>addresses "broken" in this configuration?
I have seen it
>>apparently working in other accounts. The only
thing I see unique
>>with this account is that the "Reject when
rating is 7+" is
>>selected under spam settings..
>>We only found this today because someone outside was
getting reject
>>messages while using a blackberry with another
domain as the
>>sending domain (not sure what we are dealing with
here) and I went
>>in to add the address to the clients' friends list.
>
>Only messages sent via smtp authentication will cause
entries to be
>added, so check if the user
>has smtp authentication or not. Let me know if that
doesn't explain
>it and I'll have a look for some other cause.
>
>Also check the users 'sending' information in their
email client
>(their from address) does match their account name
correctly,
>possibly using an alias could mix this up.
>
> ChrisP.
>
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