Global Crossing/Ashburn - Anyone have RFO or ETA insight?

Folks -

Since sometime early this morning, some traffic through
Global Crossing 
in Ashburn has been experiencing packet loss and varying
latency 
consistent with congestion.  Global crossing's NOC confirms
there is an 
multiple customer issue, but can't/won't/doesn't-know
anything with 
respect to reason for outage or time to repair...   Is
anyone working on 
the other end of the problem who can share some insight?   

Thanks in advance; sorry to bother the list with operational
matters... 
/John