Times have changed,
My experience has been recently that ISP's and ASP's have
dramatically malnourished their first level support staff
which in turn has created a resentful and lazy second teir.
I am sick of the "It must be your
network/cabling/CPE" attitude that I am getting from
some teir 1 ISP's. I sick of replacing CSU's and checking
extended demarcs while some clown in the POP is re-seating
cards in the mux.
Moreover stop accusing my network of latency issues. I ran
the packet capture 100 times and the client is still send a
FIN. The reason your application is slow is because your
programmers think sockets are something you plug a can
opener into.
Finally, YOU are my vendor. I pay you money for exceptional
service.
Thank you for your time.
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