decline of customer service

 

> -----Original Message-----
> From: owner-nanogmerit.edu [mailto:owner-nanogmerit.edu] On 
> Behalf Of Philip Lavine
> Sent: Monday, September 25, 2006 11:50 PM
> To: nanog
> Subject: decline of customer service
> 
> 
> Times have changed,
> 
> My experience has been recently that ISP's and ASP's
have 
> dramatically malnourished their first level support
staff 
> which in turn has created a resentful and lazy second
teir. I 
> am sick of the "It must be your
network/cabling/CPE" attitude 
> that I am getting from some teir 1 ISP's. I sick of
replacing 
> CSU's and checking extended demarcs while some clown in
the 
> POP is re-seating cards in the mux.
> 
> Moreover stop accusing my network of latency issues. I
ran 
> the packet capture 100 times and the client is still
send a 
> FIN. The reason your application is slow is because
your 
> programmers think sockets are something you plug a can
opener into.
> 
> Finally, YOU are my vendor. I pay you money for
exceptional service.
> 
> Thank you for your time.
> 

Uh.... OK.

Where did this come from? Did Philip have a seisure? ARE YOU
OK PHILIP?

:-P

Brian