How to get help from your ISP for security problems

I'm used to the fingerpointing, but I was amazed when I met
a lot of 
security researchers which didn't seem to know about all the
different
things ISPs are doing to help customers avoid having their
computers 
compromised by intrusions and repairing their computers
afterwards.

So I started putting together a web page of paid and free
ISP security 
support links.  If you are a national or large regional ISP
in the US,
send me your link and I'll add it.

<http://www
.donelan.com/ispsupport.html>

Note: I haven't said how to get help from some other ISP.

On Aug 30, 2007, at 11:27 AM, Sean Donelan wrote:

> I was amazed when I met a lot of security researchers
which didn't  
> seem to know about all the different
> things ISPs are doing to help customers avoid having
their  
> computers compromised by intrusions and repairing their
computers  
> afterwards

I've found that, with some notable exceptions, many
academics who've  
evinced an interest in the networking security space seem to
be quite  
incapable of making use of the various excellent search
engines  
available to a) determine the current state of the art and
b) check  
for prior art when proposing 'solutions' to various
problems.

------------------------------------------------------------
-----------
Roland Dobbins <rdobbinscisco.com> //
408.527.6376 voice

	   I don't sound like nobody.

                -- Elvis Presley

Sean, great idea!  May we point to your page from the
Internet Storm Center?
We've got an external links page at http://isc.sans.org/li
nks.html that I'd
like to put it on.

Marc	
SANS ISC

-----Original Message-----
From: owner-nanogmerit.edu [mailto:owner-nanogmerit.edu] On Behalf Of Sean
Donelan
Sent: Thursday, August 30, 2007 2:27 PM
To: nanogmerit.edu
Subject: How to get help from your ISP for security
problems



I'm used to the fingerpointing, but I was amazed when I met
a lot of 
security researchers which didn't seem to know about all the
different
things ISPs are doing to help customers avoid having their
computers 
compromised by intrusions and repairing their computers
afterwards.

So I started putting together a web page of paid and free
ISP security 
support links.  If you are a national or large regional ISP
in the US,
send me your link and I'll add it.

<http://www
.donelan.com/ispsupport.html>

Note: I haven't said how to get help from some other ISP.

On Thu, 30 Aug 2007, Sean Donelan wrote:
> So I started putting together a web page of paid and
free ISP security 
> support links.  If you are a national or large regional
ISP in the US,
> send me your link and I'll add it.
>
> <http://www
.donelan.com/ispsupport.html>

Ok, uncle.  I've heard from many professional services
security
groups.  I was focused on consumer security, but I added a
separate 
section for ISP professional services security pages.  Like
the consumer
section, I'm limiting it ISPs that provide both network and
security 
support at the customer's location.

If possible, I prefer to keep the focus on consumer Internet
security 
support and help sites rather than professional services
marketing pages.

But I'd also like people to see the wide variety of help
ISPs make
available.  And to give some ammunition to security folks
inside ISPs
for you to show the people that make your web pages what
other ISPs are 
doing.  Some ISPs are doing a great job, other ISPs are
pretty lame.