AS 7018 BGP blackhole / AT&T contact sought

Hello,

It seems that this question has been asked here in the past
before...

http://www.merit.edu/mail.archives/nanog/2006-02/m
sg00173.html

...but without a (public) reply.  It has been suggested
(both in the 
follow-ups to the above and elsewhere) that there are people
involved 
with 7018 that are frequent readers here; I'm really hoping
one of them 
will take pity on us and either reply here or communicate
with me off-list.

We are in need of an RFC3882-esque method of null-routing
/32s on-demand 
  on our provider's network before they are sent to us.  I
can provide 
details of our circumstances if requested.  I have been
trying to get 
the answer to this question from AT&T MIS support for
days now, but have 
gotten nowhere.  The telephone support guys won't talk to me
about this 
and tell me to use "Life Cycle" / e-mail for this
issue.  E-mail replies 
from AWMIS are days in coming and not helpful (typically
just providing 
me with more hoops that they want to make me jump through),
and I'm 
becoming increasingly frustrated with the level of
"support" being 
given.  All I need is a "yes" or "no"
response and, if "yes" is the 
answer, the proper community to use.

I can provide past e-mail communications, trouble ticket
numbers, 
further details...whatever you need.

I apologize if this is inappropriate for this list; if it
is, let me 
know, and I'll take this somewhere else.

Thanks,

-- 
Nathan Anderson
First Step Internet, LLC
nathanafsr.com

> ...but without a (public) reply.  It has been suggested
(both in the 
> follow-ups to the above and elsewhere) that there are
people involved with 
> 7018 that are frequent readers here; I'm really hoping
one of them will take 
> pity on us and either reply here or communicate with me
off-list.
>
> We are in need of an RFC3882-esque method of
null-routing /32s on-demand  on 
> our provider's network before they are sent to us.  I
can provide details of 
> our circumstances if requested.  I have been trying to
get the answer to this 
> question from AT&T MIS support for days now, but
have gotten nowhere.  The 
> telephone support guys won't talk to me about this and
tell me to use "Life 
> Cycle" / e-mail for this issue.  E-mail replies
from AWMIS are days in coming 
> and not helpful (typically just providing me with more
hoops that they want 
> to make me jump through), and I'm becoming increasingly
frustrated with the 
> level of "support" being given.  All I need
is a "yes" or "no" response and, 
> if "yes" is the answer, the proper community
to use.
They don't support it. Other communities yes. Blackhole no.
At least 
that's what's I've always been told by them.

-Don

Ren Provo wrote:

> I am sorry to hear you have encountered difficulties
Nathan.  Your
> request will be forward to team members within AT&T
today for
> assistance.

Thanks, Ren.  I will wait to hear from one of these team
members you 
referred to.

Regards,

-- 
Nathan Anderson
First Step Internet, LLC
nathanafsr.com

> > I am sorry to hear you have encountered
difficulties Nathan.  Your 
> > request will be forward to team members within
AT&T today for 
> > assistance.
> 
> Thanks, Ren.  I will wait to hear from one of these
team 
> members you referred to.

I went to http://puck.nether.net
/netops/ and tried to search for AT&T.

Nothing.

Then I tried AT and I got a list that included 4 entries for
AT&T. I
wonder whether those AT&T entries are up to date and
whether someone is
planning to update them, if not.

Also, a suggestion for Jared. Perhaps you could drop the
search
function, which clearly is inferior to Ctrl-F in my browser,
and just
provide a bunch of links for all possible first letters of
the names in
your database.

--Michael Dillon