add 'report a bug' in help menu.

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http://www.openoffice.org/issues/show_bug.cgi?id=53861






------- Additional comments from sriffleopenoffice.org Wed Apr 11 15:50:15 +0000 2007
-------
Opionion:  To ooo staff/Sun Microsystems, system architect
ESC and all users:  

There have been calls  for a more user friendly method of
reporting bugs or
issues:(issue 63325 and 55306, and 16926 are examples).  The
attitude of dealing
with the "tsunami of bugs" (see issue 63325),
seems to reflect the fact that the
bug/issue reporting system is badly in need of a fix.  
Resolving and weeding
out the influx of bugs, should be accommodated by Sun,
supporting higher level
tool to properly manage the project.

I would recommend that ooo should institute a formal
feedback poll to truely
understand the frustration of the user/developer community
(at all technical
levels), as to the inadequacy of the current bug/issue
reporting and query
system.   Few people want to take the time to look up and
thus properly use the
cryptic field values;  The modality of the forms are at best
archaic and
confusing to even experienced, but non ooo specific
developers.

Addressing these needs at a higher than individual developer
level, would proove
support of the endorsing sponsor.  It would free developers
to deal with issues
at their level more efficiently, and improve the flow of
information from the
end users by inhibiting the ill-conceived
"Barrier" mentality.    Users WANT to
contribute, and make a better product.  However, as in the
case of issue 16926
and others that I have seen but not cited, most will simply
throw up their hands
at the pathetic state of trying to submit help, suggestions,
and features.

There are several levels of need.  As noted in this and
other reports, the
ability to integrate issue feedback into the Help menu, into
the ooo Help
system, and into context sensitive or error dialogs, would
all be noteworthy
features, to help mitigate errors, and to be more user
friendly.  Above I
mentioned internal project tools, to allow developers and
architects to consider
all feedback in proper perspective, and to help inter-relate
cross entity
issues, which would more rapidly leverage the overall suite
progression.    

By ignoring or attempting to mute end-user input, you are
loosing your most
important perspectives, and consumer driven needs.  All
other industries have
learned to benefit from direct consumer feedback, why not
ooo?

I respect the individual developers, and see them benefiting
as much from the
recommended changes, as the end users... after all this is
supposed to be a
collaborative effor, is it not.
Respectfully,  sRiffle

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