Systems/Technical Support

Hi partner,

 

Position: Systems/Technical Support

Rate: OPEN

Location: Alpharetta GA

Duration: 2 years

 

This position directly interfaces with external clients and is highly visible. The position requires very strong technical professionals specializing in web hosting server administration and content distribution technology. The associates are members of a team of technical lead server administrators who provide hosting support to many external clients.

 

Job Description:

 

The overall responsibility is remotely managing content distribution infrastructure platforms. In support of this platform, the associates are responsible for troubleshooting and analysis, fault resolution, configuration management, change management and performance management.

Fault Management Resolution & Change Execution responsibilities include:
- Restoring service on outage conditions
- Participating in technical calls on outages and assisting with communications
- Performing Change Control / MACD work
- Adhering to fault management ticketing documentation
- Assisting / Mentoring Tier 1 associates as needed
- Fault resolution and ticket closure per Tier 2 queue

Technical Support for critical situations – responsibilities can include:
- Performing project / engineering reviews
- Technically managing major / complex outages
- Instituting instrumental improvements from technical perspective
- Performing chronic analysis and corrective planning

The job is in a production operations environment and requires 24 x 7 service coverage.

R26; In-Depth to Expert knowledgeable in the areas of Internet DNS, TCP/IP, HTTP, web acceleration, media streaming protocols/vendors (Quicktime, Real, Media Player), content caching (Squid, Novell cache appliance), Global Server Load Balancing, windows/UNIX, Alteon Server Load Balancers and Global Server Load Balancers, video on demand and live streams.


REQUIRED EDUCATION: 4 year IT or Computer Science Degree or equivalent technical certification.

 

)	Windows 2003	Intermediate	Required
2)	Linux Admin	Expert	Required
3)	Sun Solaris	Intermediate	Desired
4)	DNS and IDNS	Intermediate	Required
5)	IP Networking	Intermediate	Required

Please send me updated resume withrate and Phone numbers of the Consultant. Make sure the Consultant's skills match the requirement. I will contact you, if I need more information.

Thanks,

Anand

Rockwell Solutions, Inc

15 Rydal Road, Princeton, NJ 08540

Direct: 908-450-9831;Toll Free:877-DEW-9577 Ex;102

Fax:877-DEW-9566

anandrockwell-solutions.com">anandrockwell-solutions.com;www.rockwell-solutions.com

 

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