PCWorks: My 3 drives

----- Original Message ----- 
From: "ann parker" <annparkeradelphia.net>
To: <pcworksimagicomm.com>
Sent: Wednesday, October 18, 2006 6:31 PM
Subject: PCWorks: My 3 drives


> Hi Group, I have a real problem this time.  I know I
should be asking 
> Hewlett
> Packard for help, but I decided to try you all first as
you always give me
> help in a very clear manner so that a novice can
understand it.  Here's my
> problem:
>
> I have three Hewlett Packard drives:
> l.Toshibe DVD-SD-M1502, which is my hard (C) drive.
> 2. Phillips CDD 4851 CD-R/RW,pcworksimagicomm.com> DVD .. which is a cd
> burner
>
> Both of these came on my HP Pavilion 7975 computer. I
use Windows XP.
>
> My cd burner went on the blink several months ago, and
after taking it to 
> a
> computer place, paying $50, and being told that they
didn't know how to 
> fix
> it, I bought a new CD Burner---HP DVD Writer 640V usb
device.
>
> I have used it a few times, but now I get the message
that the driver may 
> be
> corrupted or missing (Code 39)
>
> When I go to help and support, I am told that none of
my drivers work.  My 
> C
> drive will not work at all now.  I can't play any cd's
on my computer, not
> even music cd's. When I go to the Control Panel I find
a yellow quotation 
> mark
> by each of my drives.
>
> Any suggestions, or must I call HP?  Thanks in advance.
 Ann Parker

When you bought the CD/DVD drive you should have received an
install disk... 
In control panel right click on the drive and uninstall... 
Restart your 
computer and reintall the drivers from that install disk...

Which WinXP are you using by the way?  I've discovered that
my CD/DVD burner 
worked fine w/ SP1 but now that I've gone to SP2 it won't
work as a DVD 
burner, it plays DVD's but won't burn them...  Even after
updating the 
driver...  So, I hope that doesn't happen to you too...

Babs 
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