new user: concierge application possibilities?

hi everyone,

i'm a new RoundUp user and wanted to get your opinions on a
concierge-type application i'm trying to customize RoundUp
for.

basically, each "issue" is a customer service
request.  it can be
making reservations at a restaurant, requesting a taxi or
airport
shuttle, reserving an item at a store for purchase and
pickup, issuing
a laundry/dry cleaning request, obtaining tickets to a show
or movie,
etc.

i want to create separate queues for each, but not separate
trackers.
so i'm creating "topics" for each category, i.e.,
transportation,
dining, entertainment, etc. does this make sense what i'm
doing?  is
there a better way of doing it?  the requests will come from
another
Python application.

right now, it just sends e-mail to the concierge desk, and
the problem
we're having is that it's all just one large mail queue. 
we've had
conflicts where multiple concierges were attending to the
same
customer request, resulting in 2 dinner reservations under
the same
name, etc.  i think that using an issue/request tracker
makes more
sense, so that's why i'm here.

i can redirect the e-mail coming out of this other
application into an
account that i can use with "roundup-mailgw... pop
EMAIL".  or better
yet, since the other application is Python already, is there
a way for
me to just skip the e-mail or pipe mechanisms and
instantiate an issue
directly from the other application?

thanks in advance for your feedback,
-- wesley
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
"Core Python Programming", Prentice Hall,
(c)2007,2001
    http://corepython.com

wesley.j.chun :: wescpy-at-gmail.com
python training and technical consulting
cyberweb.consulting : silicon valley, ca
http://cyberwebconsulti
ng.com

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jos,

thanks for your feedback.  as you know, i'm new to roundup,
so tell me
how your suggestion of something like:

1) using roundup-mailgw with multiple addresses like
entertainmentxxx.com, diningxxx.com, etc. is different
from

2) using one e-mail address (conciergexxx.com) and organizing
the
subject lines to be like this:

Subject: reversations for 2 at la scoe [topic=dining]
Subject: 2 tickets to ice show at arena
[topic=entertainment]

i've been able to get roundup to auto-fill/differentiate
newly created
tickets by doing it this way, so i only have to pop from one
e-mail
account.  remember, it's not a human generating these
e-mails, but an
application, so i can easily have the
"[topic=...]" fields be added to
the subject line of each generated msg.

thanks!
-wesley


On 3/30/07, Jos Yule <liststheorganization.net>
wrote:
> If you setup a different email account for each
"type", using the
> roundup-mailgw you can add parameters to the item
depending on which
> email account it comes from, so it automatically will
have the proper
> attributes on it.

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On Sat, 31 Mar 2007, wesley chun wrote:
> jos,
>
> thanks for your feedback.  as you know, i'm new to
roundup, so tell me
> how your suggestion of something like:
>
> 1) using roundup-mailgw with multiple addresses like
> entertainmentxxx.com, diningxxx.com, etc. is different
from
>
> 2) using one e-mail address (conciergexxx.com)
and organizing the
> subject lines to be like this:
>
> Subject: reversations for 2 at la scoe [topic=dining]
> Subject: 2 tickets to ice show at arena
[topic=entertainment]
>
> i've been able to get roundup to
auto-fill/differentiate newly created
> tickets by doing it this way, so i only have to pop
from one e-mail
> account.  remember, it's not a human generating these
e-mails, but an
> application, so i can easily have the
"[topic=...]" fields be added to
> the subject line of each generated msg.

You might as well keep the thing simple then and use form #2
-- that's what 
it's for 


    Richard

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