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Thread: Adaptec 3405 problems




Adaptec 3405 problems
country flaguser name
United States
2008-04-26 15:28:00

On both Release and Stable 7.0 The adatec card will start
spitting out 
timeout errors then will eventually give a message on the
console that 
it can no longer communicate the the card and the machine
has to be 
rebooted. I upgraded the bios to build 15728 but still am
having issues. 
This happens about once a day. I disabled automatic failover
today but 
its too soon to know if it will help. Any help would be
greatly appreciated.

Controllers found: 1
------------------------------------------------------------
----------
Controller information
------------------------------------------------------------
----------
   Controller Status                        : Optimal
   Channel description                      : SAS/SATA
   Controller Model                         : Adaptec 3405
   Controller Serial Number                 : 7C48114BC8D
   Physical Slot                            : 2
   Temperature                              : 54 C/ 129 F
(Normal)
   Installed memory                         : 128 MB
   Copyback                                 : Disabled
   Background consistency check             : Disabled
   Automatic Failover                       : Disabled
   Global task priority                     : High
   Defunct disk drive count                 : 0
   Logical devices/Failed/Degraded          : 2/0/0
   --------------------------------------------------------
   Controller Version Information
   --------------------------------------------------------
   BIOS                                     : 5.2-0 (15728)
   Firmware                                 : 5.2-0 (15728)
   Driver                                   : 5.2-0 (15728)
   Boot Flash                               : 5.2-0 (15728)
   --------------------------------------------------------
   Controller Battery Information
   --------------------------------------------------------
   Status                                   : Not Installed

------------------------------------------------------------
----------
Logical device information
------------------------------------------------------------
----------
Logical device number 0
   Logical device name                      : root
   RAID level                               : 5
   Status of logical device                 : Optimal
   Size                                     : 279790 MB
   Stripe-unit size                         : 256 KB
   Read-cache mode                          : Enabled
   Write-cache mode                         : Enabled
(write-back)
   Write-cache setting                      : Enabled
(write-back)
   Partitioned                              : Yes
   Protected by Hot-Spare                   : No
   Bootable                                 : Yes
   Failed stripes                           : No
   --------------------------------------------------------
   Logical device segment information
   --------------------------------------------------------
   Segment 0                                : Present (0,0)
   Segment 1                                : Present (0,1)
   Segment 2                                : Present (0,2)

Logical device number 1
   Logical device name                      : kbackup
   RAID level                               : Simple_volume
   Status of logical device                 : Optimal
   Size                                     : 476150 MB
   Read-cache mode                          : Enabled
   Write-cache mode                         : Enabled
(write-back)
   Write-cache setting                      : Enabled
(write-back)
   Partitioned                              : Yes
   Protected by Hot-Spare                   : No
   Bootable                                 : No
   Failed stripes                           : No
   --------------------------------------------------------
   Logical device segment information
   --------------------------------------------------------
   Segment 0                                : Present (0,3)


------------------------------------------------------------
----------
Physical Device information
------------------------------------------------------------
----------
      Device #0
         Device is a Hard drive
         State                              : Online
         Supported                          : Yes
         Transfer Speed                     : SAS 3.0 Gb/s
         Reported Channel,Device            : 0,0
         Reported Location                  : Connector 0,
Device 0
         Vendor                             : SEAGATE
         Model                              : ST3146855SS
         Firmware                           : 0002
         World-wide name                    :
5000C50008BD6F08
         Size                               : 140014 MB
         Write Cache                        : Enabled
(write-back)
         FRU                                : None
         S.M.A.R.T.                         : No
      Device #1
         Device is a Hard drive
         State                              : Online
         Supported                          : Yes
         Transfer Speed                     : SAS 3.0 Gb/s
         Reported Channel,Device            : 0,1
         Reported Location                  : Connector 0,
Device 1
         Vendor                             : SEAGATE
         Model                              : ST3146855SS
         Firmware                           : 0002
         World-wide name                    :
5000C50008BD2E40
         Size                               : 140014 MB
         Write Cache                        : Enabled
(write-back)
         FRU                                : None
         S.M.A.R.T.                         : No
      Device #2
         Device is a Hard drive
         State                              : Online
         Supported                          : Yes
         Transfer Speed                     : SAS 3.0 Gb/s
         Reported Channel,Device            : 0,2
         Reported Location                  : Connector 0,
Device 2
         Vendor                             : SEAGATE
         Model                              : ST3146855SS
         Firmware                           : 0002
         World-wide name                    :
5000C50008BDDEE0
         Size                               : 140014 MB
         Write Cache                        : Enabled
(write-back)
         FRU                                : None
         S.M.A.R.T.                         : No
      Device #3
         Device is a Hard drive
         State                              : Online
         Supported                          : Yes
         Transfer Speed                     : SATA 3.0 Gb/s
         Reported Channel,Device            : 0,3
         Reported Location                  : Connector 0,
Device 3
         Vendor                             : ST350032
         Model                              : 0AS
         Firmware                           : SD15
         Size                               : 476940 MB
         Write Cache                        : Enabled
(write-back)
         FRU                                : None
         S.M.A.R.T.                         : No
      Device #4
         Device is an Enclosure services device
         Reported Channel,Device            : 2,0
         Enclosure ID                       : 0
         Type                               : SES2
         Vendor                             : ADAPTEC
         Model                              : Virtual SGPIO 
0
         Firmware                           : 0001
         Status of Enclosure services device
            Temperature                     : Normal


Command completed successfully.



there is also a large file called arcerror.txt, I wont
include the whole 
thing but the last line is:

Sat 26Apr2008 (tz=0)
08:10:21.697145000  arcconf: ArcPhysicalDeviceAttach.cpp:
Line #: 745
                   StorLib::getSystemConfig()
                       ArcSystem::buildChildren(Ret &
retOUT)
                           ArcAdapter::buildChildren(Ret
&retOUT)
                               
ArcPhysicalDeviceAttach::ArcPhysicalDeviceAttach(
Channel *pChannelIN, ...)
                                  
ArcPhysicalDeviceAttach::setFsaInfo()
                                       
ArcPhysicalDeviceAttach::doScsiPassThru()
                                           *** FSA API
Error: 
FsaSendScsiCommand
() fsaStatus=479 ***




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Re: Adaptec 3405 problems
user name
2008-04-28 19:45:38
On Sat, Apr 26, 2008 at 03:28:00PM -0500, Tom Whittaker
wrote:

> On both Release and Stable 7.0 The adatec card will
start spitting out 
> timeout errors then will eventually give a message on
the console that 
> it can no longer communicate the the card and the
machine has to be 
> rebooted. I upgraded the bios to build 15728 but still
am having issues. 

What firmware build were you using before you tried 15728? 
I've done a
lot of testing with 3405 / 3805 controllers and haven't
managed to crash
the controller.  Most of my testing has been with firmware
12814, which
is admittedly somewhat old.

> there is also a large file called arcerror.txt, I wont
include the whole 
> thing but the last line is:
> 
> Sat 26Apr2008 (tz=0)
> 08:10:21.697145000  arcconf:
ArcPhysicalDeviceAttach.cpp: Line #: 745
>                   StorLib::getSystemConfig()
>                       ArcSystem::buildChildren(Ret
& retOUT)
>                           ArcAdapter::buildChildren(Ret
&retOUT)
>                               
> ArcPhysicalDeviceAttach::ArcPhysicalDeviceAttach(
> Channel *pChannelIN, ...)
>                                  
ArcPhysicalDeviceAttach::setFsaInfo()
>                                       
> ArcPhysicalDeviceAttach::doScsiPassThru()
>                                           *** FSA API
Error: 
> FsaSendScsiCommand
> () fsaStatus=479 ***

I've seen that as well and have asked Adaptec about it. 
They responded
that those errors can be ignored -- they issue SCSI pass
through
commands to try to query something from the disk and that's
failing.  It
just means that something might not be displayed for a
device.

- Ed
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