Symantec Norton SystemWorks 2004 (LiveUpdate Issue)

Thanks  Roger for answering back!

I have followed the LU1812 and LU1806 instructions on the
website (step by 
step, believe me) but is always recommending one of two
things: rebooting 
and run LiveUpdate again or to reinstall the whole Norton
SystemWorks 
Application.

Peter Vidal 






"Roger Vicker, CCP" <rv-listsvicker.com>
Sent by: pctech-bouncesmidrange.com
03/21/2006 05:10 PM
Please respond to PC Technical Discussion for iSeries Users

 
        To:     PC Technical Discussion for iSeries Users
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        Subject:        Re: [PCTECH] Symantec Norton
SystemWorks 2004 (LiveUpdate Issue)


Peter,

Go to the Symantec site and search for the LU#### codes.
Even though
they don't support this version the tech documents are
still there and
will usually walk you through fixing the source of the
codes.

Roger Vicker, CCP


On 3/21/2006 11:31 AM, Peter Vidal wrote:

>Hi list!  I am writing to you because sadly, I cannot
call anybody in 
tech 
>support for this issue because they are not supporting
this product 
>anymore, starting Dec/1/2005. 
>
>My problem is that LiveUpdate blows up at the end of the
download and 
when 
>it starts to apply the subscription (which I think is
for the additional 
>year of antivirus protection I bought back in 9/6/2005).
 This is the 
log:
>
>The following Symantec products and components are
installed on your 
>computer.
> 
>
>>Common Client Core
>>IDS Program Updates
>>LiveUpdate
>>Norton AntiVirus
>>Norton AntiVirus Virus Definitions
>>Norton CleanSweep
>>Norton Ghost
>>Norton Password Manager
>>Norton SystemWorks
>>Norton Utilities NT
>>Norton WMI Update
>>ScriptBlocking
>>Subscription Services
>>Symantec Common Driver: SymEvent
>>Symantec Redirector
>>Symantec Security Response Submission Software
Updates
>>Symantec Shared Components
>> 
>>
>
>Initializing...
>Connecting to liveupdate.symantecliveupdate.com...
>
>Downloading catalog file (1 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (2 of 29), product up-to-date.
>Downloading catalog file (3 of 29), product up-to-date.
>Downloading catalog file (4 of 29), product up-to-date.
>Downloading catalog file (5 of 29), product up-to-date.
>Downloading catalog file (6 of 29), product up-to-date.
>Downloading catalog file (7 of 29), product up-to-date.
>Downloading catalog file (8 of 29), product up-to-date.
>Downloading catalog file (9 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (10 of 29), product up-to-date.
>Downloading catalog file (11 of 29), product up-to-date.
>Downloading catalog file (12 of 29), product up-to-date.
>Downloading catalog file (13 of 29), product up-to-date.
>Downloading catalog file (14 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (15 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (16 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (17 of 29), product up-to-date.
>Downloading catalog file (18 of 29), product up-to-date.
>Downloading catalog file (19 of 29), product up-to-date.
>Downloading catalog file (20 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (21 of 29), product up-to-date.
>Downloading catalog file (22 of 29), product up-to-date.
>Downloading catalog file (23 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (24 of 29), product up-to-date.
>Downloading catalog file (25 of 29), complete.
>Opening update list
>The digital signature found on the catalog file has been
signed by 
>Symantec Corporation.
>Processing update list
>Opening update list
>Processing update list
>Downloading catalog file (26 of 29), product up-to-date.
>Downloading catalog file (27 of 29), product up-to-date.
>Downloading catalog file (28 of 29), product up-to-date.
>Downloading catalog file (29 of 29), product up-to-date.
>
>The following updates have been found:
> 
>
>>Subscription Services,  1469.5 KB 
>> 
>>
>Total Download 1469.5 KB 
>
>Downloading Subscription Services (1 of 1), complete.
>
>Installing Subscription Services (1 of 1), failed.
>LU1812: A program that was part of this update failed
when it ran.  This 
update 
>was not applied.
>
>Installation failed, error summary...
>LU1806: LiveUpdate downloaded all of the updates you
requested, but all 
of them 
>failed to install.  Please try to get the updates at a
later time.
>
>LiveUpdate session is complete.
>
>I have uninstalled the whole application and installed
it again, allowed 
>their automated support assistant to take care of the
issue but is still 
>recommending to reboot the PC and start LiveUpdate
again.  Well, I have 
>done that dozen of times.  I do not think I should get
Symantec Norton 
>SystemWorks 2006 because I am fine with the current
product and I have 
>antivirus coverage at least until Sept/06.
>
>Do you have any recommendations or at least a phone
number so I can 
>contact them?
>
>Recommendations are appreciated.
>
>TIA,
>
>Peter Vidal 
>PALL Corporation / SR Programmer Analyst, IT Development
Group
>10540 Ridge Rd., Ste 203, New Port Richey, FL 34654-5111
>http://www.pall.com
>
>"Labor to keep alive in your heart that little
spark of celestial fire - 
>Conscience." 
>George Washington
>
> 
>

-- 
*** Vicker Programming and Service *** Have bits will byte
*** 
www.vicker.com ***
Every time I think I know where it's at, they move it.

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Hi Peter -

>I have followed the LU1812 and LU1806 instructions on
the website (step by
>step, believe me) but is always recommending one of two
things: rebooting
>and run LiveUpdate again or to reinstall the whole
Norton SystemWorks
>Application.

I ran into similar problems with Symantec when I was trying
to renew my 
subscription, so I gave it up as a bad job and went with the
free [for 
personal use] version of Grisoft's AVG.  (This on my PC at
home so it is 
for personal use.)

Ken
http://www.kensims.net/
Opinions expressed are my own and do not necessarily
represent the views
of my employer or anyone in their right mind.

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>I have followed the LU1812 and LU1806 instructions on
the website (step by 
>step, believe me) but is always recommending one of two
things: rebooting 
>and run LiveUpdate again or to reinstall the whole
Norton SystemWorks 
>Application.
>  
>

This reminds of when McAfee crippled their AV software,
which originally 
had lifetime virus updates, so that everyone would upgrade
to the newer 
software which would only carry updates for a year.

Usually Symantec will provide a tool that does a complete
removal of 
their package.  I had to use this on my wife's PC when the
upgrade from 
one year to another didn't work quite right.

Bill

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