Congratulations!

Hi,
Congratulations! Your profile matches one of the assignments that we
are currently executing for- HSBC(HDPI).

 We would like to know if you would be interested in exploring
potential career avenues currently and if so, towards taking this further, We
would request you to kindly send us your updated resume as a word
attachment to   atanurudra2003yahoo.co.in">atanurudra2003yahoo.co.in

Within few hours of receipt of your resume, we will contact you to take
this further.

At present we are recruiting for HDPI for their internal IT HELP DESK. The interview process would be
one final round

 Note: please forward this to your friends/colleuges interested for a
career with IBM.

Job Description
 Providing Voice & E-Mail Technical Help Desk Services support to HSBC
Internal End Users.
 
Qualifications
 Must:  Bachelor Degree in any stream (e.g. B.A. / B.SC. / B.E. /
B.C.A. / M.C.A. etc) and / or 2 years in a technical discipline, which
relates to the IT duties assigned.
 
Desired Experience
 

• Awareness of basic networking concepts and technologies and TCP/IP,
Dial-up, Ethernet, LAN/WAN.
• Understanding of operating systems, Windows 2000/NT/XP –
configuration options and troubleshooting.
• Browser Support - Internet Explorer and user level familiarity with
at least one e-mail client - Outlook, Notes etc.
• Ability to identify basic hardware parts and awareness of basic
hardware concepts
• Has technical experience and skills in the areas of problem
determination and analysis.
 •Strong computer skills required for initial call handling

  Resolving customer.

• Ability to meet a set of defined agent productivity measurements.  
• Customer Handling Skills.
• Excellent communication skills.
• Neutral accent.
• Advanced soft skills and call control as appropriate for an internal
corporate IT helpdesk.
•  Probing skills, as relevant to the issue and level of the caller.
 
Desired Skills
 • Microsoft Tool Suite, Networking
• Hardware Support - Printers/Laptops, etc.,
• Norton Anti-Virus, Symantec Desktop Firewall Basic understanding
• Understanding of broadband and dial up connectivity issues.
• Basic wireless networking
 - MS Office or any other application software package that includes
word processing, spreadsheets,  database and presentation software
 
SHIFTS: Need to be open to work in shifts.

DOCUMENTS REQUIRED:

1. Two hard copies of CV’S

2. Two pay Slip

Warm Regards, 
Atanu Rudra

 
E-mail:  yahoo.co.in">atanurudra2003yahoo.co.in