Trac plugin developer wanted

Hi,

I apologize if this is posted in the wrong mailing list. 
Please
advise if this should be posted elsewhere.

I'd like to find a developer to build a Trac plugin to
extend some of
the Trac ticketing system for my company's internal needs.

We have a pretty straightforward job, and I'll try to
describe it in
this post:

We'd like to extend the Trac ticketing system to have unique
ticket
submission forms depending on ticket type.

Specifically, we'd like to open up the Trac ticketing system
to be
used by internal sales and marketing staff, so that sales
and
marketing can submit work tickets to our development staff. 
The
existing Trac ticket web form is too generic for sales and
marketing
needs, and so we'd like to design web forms that are very
specifically
tailored to sales and marketing business needs.  That is,
when sales
and marketing want to submit a ticket for the development
team, sales
and marketing will go to a straight-forward HTML form
specifically
geared to the type of ticket sales and marketing wishes to
submit.
The submit ticket HTML form will ask all the right questions
from the
sales and marketing team to make sure sales and marketing
provides all
necessary information for the developers to start work. 
This form
will submit into the Trac ticketing system so that the sales
and
marketing requests are in-queue with all of the other
developer
tickets.

We'd like to retain the existing trac ticket form, for our
general
developer needs, and so the sales and marketing submit
ticket form is
a new form to complement the existing submit ticket form
already
bundled with Trac.

To recap, we'd like to build new submit ticket forms to
allow sales
and marketing to submit Trac tickets and view their ticket
status.
These new forms for sales and marketing will feature some
extra fields
for sales and marketing that will ensure that sales and
marketing
supply all the right information to get a ticket started in
our
internal workflow.  These new forms will complement the
existing trac
ticket forms, not replace.

We have the forms designed, and we are hoping that it will
be a very
straightforward task for an experienced Trac developer to
come in and
build a plugin to handle our needs.  We're looking for a
low-cost and
quick solution, however we'd be happy to consider
contributing back
some of the code to the open source community.

If you feel qualified to take on this contract, please
contact me
directly: bnmidr at yahoo dot com

Thanks!


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bnmidr kirjoitti:
> Hi,
> 
> I apologize if this is posted in the wrong mailing
list.  Please
> advise if this should be posted elsewhere.
> 
> I'd like to find a developer to build a Trac plugin to
extend some of
> the Trac ticketing system for my company's internal
needs.
> 
> We have a pretty straightforward job, and I'll try to
describe it in
> this post:
> 
> We'd like to extend the Trac ticketing system to have
unique ticket
> submission forms depending on ticket type.
> 
> Specifically, we'd like to open up the Trac ticketing
system to be
> used by internal sales and marketing staff, so that
sales and
> marketing can submit work tickets to our development
staff.  The
> existing Trac ticket web form is too generic for sales
and marketing
> needs, and so we'd like to design web forms that are
very specifically
> tailored to sales and marketing business needs.  That
is, when sales
> and marketing want to submit a ticket for the
development team, sales
> and marketing will go to a straight-forward HTML form
specifically
> geared to the type of ticket sales and marketing wishes
to submit.
> The submit ticket HTML form will ask all the right
questions from the
> sales and marketing team to make sure sales and
marketing provides all
> necessary information for the developers to start work.
 This form
> will submit into the Trac ticketing system so that the
sales and
> marketing requests are in-queue with all of the other
developer
> tickets.
> 
> We'd like to retain the existing trac ticket form, for
our general
> developer needs, and so the sales and marketing submit
ticket form is
> a new form to complement the existing submit ticket
form already
> bundled with Trac.
> 
> To recap, we'd like to build new submit ticket forms to
allow sales
> and marketing to submit Trac tickets and view their
ticket status.
> These new forms for sales and marketing will feature
some extra fields
> for sales and marketing that will ensure that sales and
marketing
> supply all the right information to get a ticket
started in our
> internal workflow.  These new forms will complement the
existing trac
> ticket forms, not replace.
> 
> We have the forms designed, and we are hoping that it
will be a very
> straightforward task for an experienced Trac developer
to come in and
> build a plugin to handle our needs.  We're looking for
a low-cost and
> quick solution, however we'd be happy to consider
contributing back
> some of the code to the open source community.

This sounds also pretty much something usable in our
environment too - 
altough we would rather provide simplified - yet Trac
compatible ticket 
system for our end users so they could report bugs
directly.

-- 

Jani Tiainen

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I assume you have both checked out
http://
trac-hacks.org/wiki/SimpleTicketPlugin ?

It would be a good place to start.

On 9/12/07, Jani Tiainen <redetingmail.com> wrote:
>
> bnmidr kirjoitti:
> > Hi,
> >
> > I apologize if this is posted in the wrong mailing
list.  Please
> > advise if this should be posted elsewhere.
> >
> > I'd like to find a developer to build a Trac
plugin to extend some of
> > the Trac ticketing system for my company's
internal needs.
> >
> > We have a pretty straightforward job, and I'll try
to describe it in
> > this post:
> >
> > We'd like to extend the Trac ticketing system to
have unique ticket
> > submission forms depending on ticket type.
> >
> > Specifically, we'd like to open up the Trac
ticketing system to be
> > used by internal sales and marketing staff, so
that sales and
> > marketing can submit work tickets to our
development staff.  The
> > existing Trac ticket web form is too generic for
sales and marketing
> > needs, and so we'd like to design web forms that
are very specifically
> > tailored to sales and marketing business needs. 
That is, when sales
> > and marketing want to submit a ticket for the
development team, sales
> > and marketing will go to a straight-forward HTML
form specifically
> > geared to the type of ticket sales and marketing
wishes to submit.
> > The submit ticket HTML form will ask all the right
questions from the
> > sales and marketing team to make sure sales and
marketing provides all
> > necessary information for the developers to start
work.  This form
> > will submit into the Trac ticketing system so that
the sales and
> > marketing requests are in-queue with all of the
other developer
> > tickets.
> >
> > We'd like to retain the existing trac ticket form,
for our general
> > developer needs, and so the sales and marketing
submit ticket form is
> > a new form to complement the existing submit
ticket form already
> > bundled with Trac.
> >
> > To recap, we'd like to build new submit ticket
forms to allow sales
> > and marketing to submit Trac tickets and view
their ticket status.
> > These new forms for sales and marketing will
feature some extra fields
> > for sales and marketing that will ensure that
sales and marketing
> > supply all the right information to get a ticket
started in our
> > internal workflow.  These new forms will
complement the existing trac
> > ticket forms, not replace.
> >
> > We have the forms designed, and we are hoping that
it will be a very
> > straightforward task for an experienced Trac
developer to come in and
> > build a plugin to handle our needs.  We're looking
for a low-cost and
> > quick solution, however we'd be happy to consider
contributing back
> > some of the code to the open source community.
>
> This sounds also pretty much something usable in our
environment too -
> altough we would rather provide simplified - yet Trac
compatible ticket
> system for our end users so they could report bugs
directly.
>
> --
>
> Jani Tiainen
>
> >
>


-- 
Evolution: Taking care of those too stupid to take care of
themselves.

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Alec Thomas kirjoitti:
> I assume you have both checked out
> http://
trac-hacks.org/wiki/SimpleTicketPlugin ?
> 
> It would be a good place to start.
> 

Nice plugin but not exactly what I'm looking for. A bit more
complex 
solution that contains specialized fields for users and
python code 
would then compose Trac ticket from it.

Like in our current form (that is not Trac based), there is
this 
"severity" selection, that contains 5 levels:
"non critical - workaround 
exists", "non critical - no workaround",
"critical - workaround exists", 
"critical - no workaround", "critical -
destroys critical data/makes 
whole system unusable".

First two are "relaxed" levels. User needs to only
enter description of 
bug and that's it. Next two always require reproduction
steps. Last one 
also additionally needs always loads of files to be uploaded
on our 
system for investigation.

So basically I want to make Trac ticket from all that data.

As speaking of tickets in general, few months ago I needed
to submit bug 
report to Oracle. It took whole freaking day to complete
multipage 
submit form. I think report contained more than 20 fields to
complete. 
some of fields required SQL scripts to be run in db and
output results - 
that's really fun...

Thanks for Trac. It keeps things simple.

-- 

Jani Tiainen


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Jani,

What kind of beer do you like?  I forward over a few
kegs...
Seriously, we'd be happy to contract out a developer to
build a custom
plugin for us.  Please hit me up if you're interested.

On Sep 12, 10:26 pm, Jani Tiainen <rede...gmail.com> wrote:
> bnmidr kirjoitti:
>
> > Jani,
>
> > I think you and I are searching for similar
functionality.
>
> > Any ideas where to find a developer to build such
a system?
>
> Um... Personally I'm bit short of time currently,
otherwise I would do
> it by myself... 
>
> Altough, this could be good test for 0.11 and genshi.
I'll dig this
> issue on weekend when I've more free time and enough
cold beer.
>
> After two minutes of thinking (well, just kidding, I
didn't think at
> all) this is more or less very customized plugin. So
direct contribution
> might not be possible, but I think contributing
templates to start with
> customization would be useful.
>
> All ideas are welcome before I pop my first beer...
>
> --
>
> Jani Tiainen


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bnmidr kirjoitti:
> Jani,
> 
> What kind of beer do you like?  I forward over a few
kegs...

I'm pretty much fan of Finnish lagers and Czech dark
pilsners. 

> Seriously, we'd be happy to contract out a developer to
build a custom
> plugin for us.  Please hit me up if you're interested.

I was having internet shortage for whole weekend (that's
fun, I never 
knew how much you can do outside internet...)

Something I haven't seen is are we talking about 0.10 or
upcoming 0.11.

What I have in my mind is to create template(s)/sample(s) so
anyone can 
make his/her own ones. It would serve me to get knowing new
0.11 
codebase since it has been year or two since I last time did
anything 
with Trac.

-- 

Jani Tiainen


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On 9/11/07, bnmidr <bnmidryahoo.com> wrote:
> We'd like to extend the Trac ticketing system to have
unique ticket
> submission forms depending on ticket type.

I guess I should chime in and say that I have been working
on
something just like this for internal company use.  It
includes an
interface for environment admins to create new custom ticket
fields,
and customize which fields are displayed in the ticket (as
well as the
order in which they are displayed, and other display
settings)
depending on the ticket type.  It is also possible to set
permissions
based on ticket type--for example it is possible to give a
user
TICKET_CREATE permission only for tickets of type 'foo'.

It's fairly flexible--not as flexible as I would like, but
getting
there.  At any rate, I just wanted to point out that
something like
what you want is possible to accomplish.  My current
solution is based
on Trac 0.11 (at least, in its current form).  Also, it's
not as
simple as just a plugin--it requires a fair bit of
modification to the
ticket system.

Erik

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I am looking to hire somebody to develop this kind of
functionality
for us.  Are there any trac developers out there interested
in a short
term contract?

Sounds like there are a number of people with the same need.
 I also
found:  http://groups.go
ogle.com/group/trac-users/browse_thread/thread/5190f06a4888c
407/a3103555b5c7e260


On Sep 17, 6:59 am, "Erik Bray"
<hyugaricd...gmail.com> wrote:
> On 9/11/07, bnmidr <bnm...yahoo.com> wrote:
>
> > We'd like to extend the Trac ticketing system to
have unique ticket
> > submission forms depending on ticket type.
>
> I guess I should chime in and say that I have been
working on
> something just like this for internal company use.  It
includes an
> interface for environment admins to create new custom
ticket fields,
> and customize which fields are displayed in the ticket
(as well as the
> order in which they are displayed, and other display
settings)
> depending on the ticket type.  It is also possible to
set permissions
> based on ticket type--for example it is possible to
give a user
> TICKET_CREATE permission only for tickets of type
'foo'.
>
> It's fairly flexible--not as flexible as I would like,
but getting
> there.  At any rate, I just wanted to point out that
something like
> what you want is possible to accomplish.  My current
solution is based
> on Trac 0.11 (at least, in its current form).  Also,
it's not as
> simple as just a plugin--it requires a fair bit of
modification to the
> ticket system.
>
> Erik


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Hi bnmdir.

> I am looking to hire somebody to develop this kind of
functionality
> for us.  Are there any trac developers out there
interested in a short
> term contract?

I wrote you private message as you suggested in first e-mail
on sunday that I 
can do that for you on. Did the spam filter anywhere catch
my message or you 
just ignore me 

Here is an original text of message:

> Hello bnmidr.
>
> I can potencially take a job you offered on [Trac]
mailing list about
> custom ticketing plugin for Trac. It seem like a few
hours of acctual work
> so I think I can do that before rush in school comes
around, but it would
> be better if you were come with this oportunity before
summer holidays.
>
> For my preferences see: http://trac-hacks
.org/wiki/Blackhex
>
> So if there hasn't come some more experienced or freer
developer yet, you
> can instruct me with more precise setting.
>
> I'm looking forward to our cooperation...

-- 
Bc. Radek Bartoň

Faculty of Information Technology
Brno University of Technology

E-mail: blackhexpost.cz
Web: http://blackhex.no-ip.org
Jabber: blackhexjabber.cz

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