Good morning!
My name is Laura Brist and I just recently came across your
group on-line.
I am actually out on the East coast and am hoping to be able
to network with
your group. I'm a staffing partner with Unisys and they are
currently
filling approximately 100 positions in the Salt Lake City
area for the
position of Technical Support Representative. Please read
on for a detailed
description of the position:
Technical Support
Representatives
Unisys Technical Support has openings for Technical Support
Representatives
in our Managed Service Center in Salt Lake City; UT. Our
facilities are
state-of-the-art, ISO-certified that deliver infrastructure
management
services to hundreds of clients worldwide. These services
include remote
network management, systems management, service desk, and
managed security.
We are hiring entry level and experienced Technical Support
Representatives
(Help Desk Agents) who are responsible for handling inbound
calls from
external and internal customers seeking technical support.
We support both
hardware and software products that vary from client to
client. We fully
train all of our employees to handle each type of call.
Staff members use
the latest technology in call center equipment, as well as
have access to a
wide range of high tech tools, applications and computer
based training
programs. We seek people who can dazzle our customers with
keen technical
trouble-shooting ability, top-shelf problem solving skills,
and superior
customer-service attitude.
Key Responsibilities:
. Provide the first-line of post-sales telephone technical
support for
customers and/or Unisys employees.
. Answer basic questions about installation, operation,
configuration,
customization, and usage of assigned products. Apply basic
diagnostic
techniques to identify problems.
. Investigate causes and recommend solutions to correct
common failures
. Escalate complex problems to the Remote Support
Engineering staff or Field
Engineering.
Desired Technical &
Behavioral Skills:
. Basic technical skills in the following areas: PC laptop
and workstations,
Network troubleshooting, Windows operating systems, and
applications such as
Microsoft Office/Outlook products and Lotus Notes/ Smart
Suite. MAC HW/SW
skills also a plus.
. Effective written and oral communications, as well as
efficient and
accurate typing skills.
. Education: Prefer college degree and/or completed
Technical Certifications
such as A+, MCP, MCSE.
. Extensive background check required
This position is currently at $13/hr with benefits for full
time employees.
If this position is of interest to you or anyone you know
please contact:
laura.brist rightthinginc.com or go on-line to apply at
www.unisys.com/careers using Technical Support
Representative as the
keywords.
Have a great day,
Laura Brist
laura.bristrightthinginc.com
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